Senior Enterprise Customer Success Leader (Remote)

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in the UK is seeking a Senior Customer Success Manager to oversee customer portfolios and drive value from ServiceNow products. You'll build strategic relationships, ensure adoption, and guide customers with tailored success plans. The ideal candidate has over 8 years in a consultative role, strong interpersonal skills, and a proven track record in Customer Success. This role allows for flexible work environments, ensuring a seamless experience for clients throughout their partnership with us.

Benefits

Flexible work environment

Competitive salary

Health benefits

Qualifications

• 8+ years of experience in a technology-driven, consultative environment.
• Proven Customer Success track record with high levels of customer satisfaction.
• Strong interpersonal skills with ability to build relationships with senior stakeholders.

Responsibilities

• Own a portfolio of customers, guiding them through the post-sale experience.
• Build trusted advisor relationships with key stakeholders.
• Drive customer adoption and satisfaction with ServiceNow products.
• Develop personalized success plans and conduct regular reviews.
• Proactively monitor customer health and address potential risks.
• Champion ServiceNow through customer success stories and collaborations.

Skills

Strategic Relationship Management

Customer Success

Analytical Skills

Problem-Solving

Communication Skills

AI Integration

Tools

ServiceNow

SaaS Platforms

Job description

A leading technology firm in the UK is seeking a Senior Customer Success Manager to oversee customer portfolios and drive value from ServiceNow products. You'll build strategic relationships, ensure adoption, and guide customers with tailored success plans. The ideal candidate has over 8 years in a consultative role, strong interpersonal skills, and a proven track record in Customer Success. This role allows for flexible work environments, ensuring a seamless experience for clients throughout their partnership with us.