Senior Enterprise CSM at AI MarTech SaaS

Grey Matter Recruitment; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative AI-powered SaaS company is seeking a Senior Enterprise Customer Success Manager to drive success with global enterprise clients. This role involves serving as a trusted advisor, enhancing platform adoption, and collaborating with various teams to create impactful success plans. Join a high-growth environment where your contributions will directly influence client relationships and business outcomes. If you have a strong background in customer success and a passion for technology, this position offers an exciting opportunity to make a significant impact in a market-leading organization.

Qualifications

• Extensive experience in customer success or account management roles.
• Strong track record in driving platform adoption and retention.

Responsibilities

• Serve as trusted advisor for enterprise accounts, driving adoption and retention.
• Collaborate with cross-functional teams to create tailored success plans.

Skills

Enterprise-level customer-facing roles

MarTech / CDP / ESP / CRM experience

Adoption and retention strategies

Cross-sell and upsell experience

Job description

Senior Enterprise CSM at AI MarTech SaaS

Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.

The Company:

A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.

• Cutting-edge AI customer data and marketing platform
• 8 Global offices
• 50% growth year on year

The Role:

• Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
• Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
• Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.

Desired Skills and Experience:

• Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
• MarTech / CDP / ESP / CRM or similar platform experience
• Strong track record in adoption, value, retention and upsell / cross-sell

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]

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