Senior Engineer Services Support

Motorola Solutions; Rugby; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced support technician primarily remote, with occasional travel to the Rugby office. Candidates will handle incident resolution, maintain infrastructure services, and provide 24/7 support on a rotational basis. Ideal candidates will possess fundamental knowledge of VMware, network principles, and strong troubleshooting skills among other requirements. Competitive salary and comprehensive benefits package offered.

Benefits

Competitive salary and bonus schemes

25 days holiday + bank holidays

Private medical insurance

Flexible working options

Career development and learning opportunities

Employee health and wellbeing support

Company discounts

Qualifications

• Fundamental knowledge of VMware and NSX required.
• Experience with Microsoft Server Family including IIS and clustering.
• Strong troubleshooting and problem-solving skills necessary.

Responsibilities

• Investigate and resolve incidents and problems in systems.
• Monitor and maintain infrastructure services and components.
• Provide 24/7 support on a rotation basis.

Skills

Fundamental Knowledge of VMware and NSX

Fundamental Knowledge of Microsoft Server Family

Fundamental Knowledge of network principles

Fundamental Knowledge of Microsoft SQL

Experience with SIP technologies including WebRTC

Experience supporting or architecting Azure

Strong troubleshooting and problem-solving skills

Experience with Web Map Services and REST API interfaces

ITIL Foundation certification

Ability to work on-call

Job description

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This role is primarily remote with occasional travel into our Rugby offices

Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, priorities, diagnoses incidents, and advises relevant persons/customers of actions taken.

Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents.

Investigates escalated, non-routine, and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, ensures proper documentation and closure of incidents. Analyzes causes to minimize recurrence.

Investigates problems in systems, processes, and services. Assists with implementing remedies and preventative measures.

Provisions, installs, configures, and maintains infrastructure services and components. Monitors and reports on load, performance, and security. Identifies operational issues and contributes to resolution. Executes operational procedures including backup/restore, system software maintenance, and automates routine tasks using standard tools and scripts.

Maintains knowledge management systems and supports others in knowledge activities. Supports changes to work practices to enhance knowledge capture and use.

Provides a 24/7 support service on a rotation of 1 week in every 4 weeks.

Basic Requirements

• Fundamental Knowledge of VMware and NSX
• Fundamental Knowledge of Microsoft Server Family including core servers, high availability clustering, IIS, Application Request Routing, and file shares
• Fundamental Knowledge of network principles, WAN technologies, routing, and global load balancing
• Fundamental Knowledge of Microsoft SQL
• Experience with SIP technologies including WebRTC
• Experience supporting or architecting Azure
• Strong troubleshooting and problem-solving skills
• Experience with Web Map Services and REST API interfaces (desirable)
• ITIL Foundation certification
• Ability to work on-call
• Must attain SC and NPPV3 clearances

Benefits

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday + bank holidays
• Attractive pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development and learning opportunities
• Employee health and wellbeing support
• CSR initiatives and volunteering days
• Company discounts

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.