Senior Dynamics 365 Support Consultant - Remote

Elite Dynamics; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Microsoft Dynamics 365 Support Consultant for a full-time home-based position. This role involves responding to customer support queries and managing service level agreements to ensure timely resolution. The ideal candidate should possess experience with Microsoft Dynamics 365, have strong communication skills, and be proactive in managing customer relationships. This position includes perks such as a fully remote work setup, 25 days of holiday, and private health insurance.

Benefits

Fully remote working set up

25 days holiday + bank holidays

Employer pension scheme

Life Assurance provided by Aviva

Bupa private health insurance

2 fully paid volunteering days per year

Qualifications

• Experience with Microsoft Dynamics 365 required.
• Strong communication skills for customer inquiries.
• Ability to manage support queries effectively.

Responsibilities

• Responding to customer support queries.
• Investigating support calls through to completion.
• Managing SLAs and ensuring no breaches.

Skills

Microsoft Dynamics Business Central and Customer Engagement experience

Excellent Communication and Customer facing skills

Experience with training

Accountancy background (AAT beneficial)

Understanding of the Microsoft Office 365 stack

Experience in a support and consultative role

Job description

A leading technology company is seeking a Microsoft Dynamics 365 Support Consultant for a full-time home-based position. This role involves responding to customer support queries and managing service level agreements to ensure timely resolution. The ideal candidate should possess experience with Microsoft Dynamics 365, have strong communication skills, and be proactive in managing customer relationships. This position includes perks such as a fully remote work setup, 25 days of holiday, and private health insurance.