Senior Director, Mid-Market

SymphonyAI; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading AI solutions provider is seeking a Senior Director, Mid-Market to oversee a portfolio of mid-sized retail accounts across EMEA. The role involves managing renewals and expansions, building structured account plans, and fostering strong customer relationships to enhance value from their Retail product suite. Ideal candidates possess account management experience and excellent communication skills, with a competitive salary and flexible hybrid working model offered.

Benefits

Competitive salary and benefits package

Flexible hybrid working model

Collaborative and inclusive work environment

Access to the latest technologies

Impact on cutting-edge AI solutions

Qualifications

• Experience in account management or customer leadership roles within Retail SaaS or enterprise software.
• Proven track record of driving renewals and expansions in mid market or mid size accounts.
• Ability to manage multiple accounts with different priorities and levels of maturity.

Responsibilities

• Manage a portfolio of mid size and emerging retail accounts across EMEA.
• Own renewals, expansions, and overall commercial performance in your portfolio.
• Collaborate with Customer Success, Professional Services, Product, and Marketing teams.

Skills

Account management experience

Commercial acumen

Excellent communication skills

Strong organisational skills

Understanding of retail processes

Tools

Salesforce

Job description

Introduction

We are looking for a Senior Director, Mid-Market to own and grow a portfolio of mid size and smaller retail accounts across EMEA. This role focuses on accounts that sit outside our large enterprise segment, which is managed by our Strategic Account Executives. You will drive renewals, expansion, adoption, and long term customer value, acting as the primary commercial partner for your accounts and ensuring they gain maximum impact from our Retail product suite.

Job Description

What you will do

• Manage a portfolio of mid size and emerging retail accounts across EMEA.
• Own renewals, expansions, and overall commercial performance in your portfolio.
• Build and execute structured account plans to identify white space, risks, and growth opportunities.
• Develop strong relationships with commercial, operational, and technical stakeholders.
• Understand customer goals and challenges to influence adoption plans and value realisation.
• Drive engagement across the SymphonyAI Retail product suite to increase usage and impact.
• Collaborate closely with Customer Success, Professional Services, Product, Marketing, and Strategic AE teams.
• Coordinate internal resources to support account growth and successful delivery.
• Maintain accurate forecasting, pipeline, and account health insights using Salesforce.
• Provide clear, concise updates to senior sales leadership.

What you will bring

• Experience in account management or customer leadership roles within Retail SaaS or enterprise software.
• Proven track record of driving renewals and expansions in mid market or mid size accounts.
• Strong commercial acumen with experience meeting or exceeding quota.
• Ability to manage multiple accounts with different priorities and levels of maturity.
• Knowledge of retail processes across merchandising, supply chain, store operations, or customer insights is highly valued.
• Excellent communication skills and ability to engage at all levels of a customer organisation.
• Strong organisational skills, a structured approach, and a proactive mindset.
• Experience operating across EMEA and working with cross functional teams.

What We Offer

• Competitive Salary and benefits package designed to attract and retain top talent.
• Flexible Hybrid Working Model to support a healthy work-life balance.
• Collaborative and Inclusive Work Environment that values diversity and teamwork.
• Access to the Latest Technologies and tools to enhance your work and skills.
• A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.

About Us

SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges-like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.