Senior Director, Delivery & Enablement

Wiley Global Technology; Oxford; On-site; GBP 92,000 - 137,000; Full time

Job summary

A leading educational technology company in Oxford seeks a Senior Director of Delivery & Enablement to drive operational excellence and manage high-performing teams. This role requires proven expertise in delivery management transformation and a track record of leading teams. The selected candidate will build internal capabilities, drive improvements, and partner cross-functionally to enhance T&O delivery effectiveness. A competitive salary range of £92,900 to £136,233 GB is offered, with a focus on professional development and employee well-being.

Benefits

Competitive compensation

Professional development opportunities

Meeting-free Friday afternoons

Qualifications

• Proven experience in delivery management transformation and operational excellence leadership.
• Proven track record leading teams of 10 professionals with demonstrated team development results.
• Proven track record building delivery functions that generated pull-demand through value.

Responsibilities

• Establish scale for T&O delivery execution through support and capability building.
• Drive systematic improvements delivering up to 3M annual validated business value.
• Develop T&O's internal delivery capability through coaching and mentoring.

Skills

Delivery Management Transformation

Operational Excellence Leadership

Team Development

Coaching Methodology

Tools

Power BI

Tableau

Job description

Job Description:

Senior Director Delivery & Enablement

Location: Oxford GBR

Our mission is to unlock human potential. We welcome you for who you are and the background you bring and we embrace individuals who get excited about learning. Bring your experiences, your perspectives and your passion—its in our differences that we empower the way the world learns.

About the Role

We are seeking a strategic leader to join Delivery & Change Excellence (DCE) – the team that drives delivery discipline and operational excellence across Wiley’s Technology & Operations organization. You’ll establish scale and embed a model for how T&O executes initiatives while supporting enterprise initiatives where DCE adds value, building capability, driving standards and proving value through results that help initiatives execute with fewer surprises and validated outcomes.

As a peer leader within Delivery & Change Excellence you’ll oversee program management, project delivery, change management and operational excellence – collaborating with Portfolio Management, Learning Services and Enterprise Business Performance to make DCE the credible partner that measurably improves how T&O delivers while supporting enterprise needs.

Reports to GVP Delivery & Change Excellence.

Job Responsibilities

• Drive T&O Delivery Execution: Establish scale and embed how T&O executes initiatives through embedded delivery support and capability building ensuring business‑critical initiatives execute with fewer surprises while progressively building internal delivery capabilities.
• Lead Operational Excellence: Drive systematic improvements delivering 2‑3 M annual validated business value through friction removal, bottleneck elimination and process optimization.
• Build Delivery Capability: Develop T&O’s internal delivery capability through coaching, mentoring and hands‑on support creating communities of practice across Business Analysis, Project Management and Change Management disciplines to enable teams to deliver independently.
• Define Function Strategy: Develop and execute an 18‑month roadmap aligned with T&O priorities, balancing primary T&O embedded support with enterprise initiatives where DCE adds value.
• Enable Strategic Partnerships: Work with T&O Product and Technology leadership to understand delivery challenges and position Delivery & Enablement as the execution partner that helps initiatives succeed.
• Lead Complex Initiative Delivery: Provide hands‑on delivery leadership for business‑critical T&O initiatives and enterprise change programs ensuring successful outcomes through expert program management and change management.
• Lead Team Development: Build and develop a high‑performing team creating a culture of results‑focus, continuous learning and collaborative partnership while developing direct reports as future leaders.
• Drive Cross‑Functional Collaboration: Partner actively within the DCE leadership team ensuring seamless handoffs between portfolio planning (PM&A) and delivery execution (Delivery & Enablement) to establish delivery excellence across T&O and Wiley.

Required Qualifications

• Proven experience in delivery management transformation and operational excellence leadership.
• Proven track record leading teams of 10 professionals with demonstrated team development results.
• Proven track record building delivery functions that generated pull‑demand through value.
• Experience with embedded partnership models working alongside business product and/or technology teams.
• Demonstrated success leading operational excellence or process improvement initiatives with quantified business value.
• Background managing diverse service portfolios with adaptive support models.
• Experience building organizational capability through coaching methodology transfer and knowledge sharing.

Preferred Qualifications

• 12 years in delivery management transformation and operational excellence leadership.
• 7 years leading teams of 10 professionals with demonstrated team development results.
• Track record of building delivery functions from scratch in low‑maturity organizations, transforming order‑taker functions into strategic partners that generate pull‑demand.
• Experience leading AI/ML adoption programs and digital workplace transformations including building self‑service tools and capability frameworks.
• Financial acumen and demonstrated ability to achieve 1 M cost savings/avoidance through operational improvements.
• Experience with scaled agile frameworks (SAFe/LeSS) and modern delivery methodologies in hybrid agile/waterfall environments.
• Data analytics capabilities (Power BI/Tableau) for creating performance dashboards and measuring transformation ROI.
• Success in player‑coach roles requiring hands‑on delivery while building team capability in skeptical or politically complex environments.

About Wiley

Wiley is a trusted leader in research and learning. Our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge‑seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.

With over 200 years of experience in publishing we continue to evolve the path for learners, illuminating their journey toward personal educational and professional success at every stage. Around the globe we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces and shape minds.

Wiley is an equal‑opportunity/affirmative‑action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle‑movers and learning champions all while striving to support the health and well‑being of all employees. We offer meeting‑free Friday afternoons allowing more time for heads‑down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn and grow.

We are committed to fair, transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting for roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range; however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non‑discriminatory factors including but not limited to geographic location, skills and competencies.

When applying please attach your resume/CV to be considered.

Salary Range

92,900 GBP to 136,233 GBP

Employment Type: Full‑Time