Senior Digital Specialist

Velindre University NHS Trust; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare organization in the United Kingdom is seeking a Senior Digital Specialist to support both the Velindre Cancer Centre and the Welsh Blood Service. The role requires solid technical experience in IT support, particularly within a healthcare environment. Candidates should demonstrate their ability to prioritize and respond to service desk tickets efficiently. This position offers a unique opportunity in a dynamic team focused on innovation and customer service.

Qualifications

• Experience working within IT is essential.
• Ability to build and fix IT devices and peripherals.
• Experience providing support in a healthcare setting is preferred.

Responsibilities

• Respond to support tickets using Service Desk software.
• Update support tickets with resolutions.
• Prioritize tickets logged by users.
• Work alongside other Digital Services support staff.

Skills

Technical experience

User support

Experience in IT

Customer service

Microsoft Windows support

Office 365 applications support

Job description

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites. The role is on a fixed term basis for 2 years. The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role.

Responsibilities

• Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
• Update Support tickets with updates and resolutions
• Be able to prioritise tickets which are logged by users
• Be able to build and fix IT devices and peripherals in a timely manner
• Work alongside other Digital Services support staff
• Have experience in an IT setting, which will be essential for this role, preferably in a healthcare setting
• Have experience providing support for Microsoft Windows and Office 365 applications

The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills. English and/or Welsh speakers are equally welcome to apply

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors. If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.