Senior Digital IT Support Technician

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare foundation in the UK is seeking a Senior Digital IT Support Technician to enhance their IT services. This role involves resolving hardware and software issues to support patient care across various sites. The ideal candidate will have technical expertise in IT, customer service experience, and relevant qualifications. Offering a salary range of £31,049 to £37,796 a year (pro rata), this position plays a key part in transforming IT support in healthcare.

Qualifications

• Degree or equivalent in an IT related subject.
• Demonstrable technical background in IT working in an Infrastructure support role.
• Proven experience in working in customer facing IT service delivery environment.

Responsibilities

• Deliver efficient IT support services across various sites.
• Resolve queries related to hardware and software.
• Maintain the IT operating performance to ensure high-quality patient care.

Skills

Demonstrable technical background in IT

Customer service experience

Service desk management

PC hardware support

ITIL Best Practices knowledge

Microsoft Office Suite proficiency

Education

Degree or equivalent in IT

Evidence of Personal Development

Tools

Microsoft SCCM

Service desk systems

Job description

Manchester University NHS Foundation Trust

Senior Digital IT Support Technician

The closing date is 29 December 2025

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting‑edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi‑million pound investment. From introducing enterprise‑wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision‑making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.

In this hands‑on, senior technical role, you’ll help deliver efficient, responsive and effective support services. By keeping our IT operating at peak performance, you’ll contribute high‑quality patient care across MFT’s various sites. A key point of contact for hardware and software issues, you can expect to have practical involvement in tracking and resolving queries, incidents, problems and requests relating to both equipment and applications.

Main duties of the job

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Qualifications

• Degree or equivalent or relevant experience
• Evidence of Personal Development
• Degree or equivalent qualification in an IT related subject

Experience / Knowledge

• Demonstrable technical background in IT working in an Infrastructure support role
• Proven experience in working in customer facing IT service delivery environment
• Proven experience in the management and use of service desk systems and call distribution systems
• Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
• Practical understanding of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks, Server Support and Email systems
• Knowledge of IT Infrastructure Library (ITIL) Best Practice
• Previous experience in NHS IT environment
• Previous experience in a supervisory role
• Knowledge of Internet / Intranet concepts
• Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM

£31,049 to £37,796 a year (pro rata)