Senior Desktop Support Engineer — Hybrid IT & Security

Teleperformance; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading customer experience management firm is seeking a Senior Desktop Support Engineer to join their Bristol team in a hybrid role. The position involves providing desktop support for hardware and software issues to both on-site and remote employees. The ideal candidate will have a strong customer service background and experience with Windows systems. Responsibilities include troubleshooting, software deployment, and ensuring compliance with security standards. This position offers opportunities for professional growth and skill development.

Qualifications

• Ability to attain CTC and SC clearance as per UK government requirements.
• Proven track record of attention to Service Level Agreements (SLA’s).
• Experience with Windows 10 & 11.

Responsibilities

• Troubleshoot faults with Windows Desktop, laptops, VDI & mobile for end users.
• Ensure compliance with internal and external security audits.
• Maintain high degree of customer service via various communication methods.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Attention to detail

Proactive approach

Education

Experience in IT

Tools

MS Office

VDI Solutions

Cisco Networking

MECM

O365

Job description

A leading customer experience management firm is seeking a Senior Desktop Support Engineer to join their Bristol team in a hybrid role. The position involves providing desktop support for hardware and software issues to both on-site and remote employees. The ideal candidate will have a strong customer service background and experience with Windows systems. Responsibilities include troubleshooting, software deployment, and ensuring compliance with security standards. This position offers opportunities for professional growth and skill development.