Senior Desktop Engineer

Red 10; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial company is seeking a Senior Desktop Engineer to enhance their IT support team in Greater London. This role involves building relationships with end users, troubleshooting IT incidents, and providing 3rd line support for various IT services. The ideal candidate must have a strong background in the Microsoft stack, some SQL experience, and the ability to efficiently interact with high-level stakeholders. Join a dynamic team focused on excellence in IT services.

Qualifications

• Experienced in IT support covering Microsoft stack, servers, network, and switches.
• Basic SQL experience to run queries.
• Ability to interact with high-level stakeholders.

Responsibilities

• Build relationships with end users, including executives.
• Troubleshoot IT incidents efficiently.
• Provide support for desktop, network, and server issues.
• Resolve incidents and service requests in a timely manner.

Skills

Microsoft stack (O365)

3rd line support

SQL queries

Networking skills

Building relationships with stakeholders

Job description

Senior Desktop Engineer | IT Services / Networking / Switches / SQL

Our client is looking for an experienced Senior Desktop Engineer to join their growing team.

Key Responsibilities :

• The position will require an engineer capable of building key relationships with end users, including VIP / Executives / Senior Management and their support staff
• Troubleshooting of IT incidents
• Providing 3rd line support for desktop, network, server & switches issues
• Provide support for all incidents and service requests for all IT systems / services
• Providing support in person, over the phone and using MS Teams
• Ensure that incidents and requests are resolved in a timely manner

The Candidate :

The ideal candidate will be experienced across a variety of IT support skills covering Microsoft stack (O365), Servers, Network and some exposure to Switches support. You will also have some basic SQL experience able to run queries and demand. They would be required to interact with high level stakeholders throughout the business and complete tasks in an efficient manner. They will follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages and manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process.

The Client :

Global financial company