Senior Department Administrator

Hywel Dda University Health Board; Carmarthen; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional health service provider in the UK seeks an experienced administrator to support the cardio-respiratory diagnostic team. The role involves booking diagnostic appointments, ensuring efficient service delivery, and responding to enquiries. The ideal candidate should have strong communication skills, understanding of clinical pathways, and be enthusiastic about providing high-quality service. Welsh language skills are desirable, and support will be provided to meet these requirements during employment.

Qualifications

• Experience in an administrative role in a healthcare setting.
• Enthusiasm for high-quality service provision and eagerness to learn.
• Strong skills to prioritise work and meet deadlines.

Responsibilities

• Register referrals and book appointments for diagnostic investigations.
• Maximise clinic schedules to ensure timely care.
• Respond to enquiries from patients and staff.

Skills

Excellent communication skills

Organisational skills

Understanding of clinical pathways

Job description

Role Overview

We are seeking an experienced administrator to support the cardio‑respiratory diagnostic team at Glangwili General Hospital. The successful candidate will work with the administrative coordinator and admin team, booking cardiac and respiratory diagnostic investigations and cardiac procedures, delivering services efficiently and to the highest standards.

For enquiries contact [email protected].

Responsibilities

• Register referrals, book appointments, and record outcomes for cardiac and respiratory diagnostic investigations and appointments.
• Facilitate the delivery of timely care by ensuring lists clinic schedules are maximised.
• Respond to patient and staff enquiries by phone, email and in person.
• Provide general administrative support of day‑to‑day service operations.

Qualifications

• Excellent communication skills, including sensitive communication with patients and colleagues.
• Understanding of the department’s core work, patient clinical pathways, and experience using hospital systems would be beneficial.
• Enthusiasm for high‑quality service provision, eagerness to learn and develop, and strong organisational skills to prioritise work and meet deadlines.

Language Requirements

Welsh language is desirable. Applicants who do not currently meet the Welsh Language requirements will have support to achieve the minimum desirable level during employment.

Interview Information

Interviews will be held on 14/01/2026.

About Hywel Dda University Health Board

Hywel Dda University Health Board delivers NHS healthcare services across Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties. We have more than 13,000 staff and operate four main hospitals (Bronglais, Glangwili, Prince Philip, Withybush), five community hospitals, two integrated care centres, 47 general practices, dental and pharmacy services, and mental health and learning disability services. The Board has a bilingual policy and welcomes applications in Welsh; applications made in Welsh will not be treated less favourably than those made in English.