Senior CX Researcher — Insight Lead (Hybrid)

Gymshark; Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading fitness apparel company is seeking a Senior CX Researcher for a 12-month FTC. This role focuses on delivering actionable insights through effective quantitative and qualitative research methods. As part of a growing team, the ideal candidate will synthesize data, share insights across the organization, and engage with stakeholders effectively. The position offers a hybrid working model with a strong focus on community engagement and business growth.

Benefits

Competitive Win Together, Lose Together Bonus

Choice of Private Medical Insurance or Healthcare Cash Plan

25 days holidays + your birthday and all Bank Holidays off

Flexible Working Culture

Collaborative working environment

Employer pension contributions up to 7%

Life Assurance at four times your basic salary

50% Gymshark Discount

Gymshark Gift Card for each year of service

Financial, Physical and Mental Wellbeing Support

Great Training and Learning Resources

Paid time off when unwell

Very Generous Family Leave package

Healthy fresh food at GSHQ

Lifting Club Gym Membership

Free monthly massages

Beauty and Barber facilities

Free on-site parking

Qualifications

• Able to lead both quant and qual research to a high standard.
• Synthesize data and insights from various sources into cohesive stories.
• Demonstrated experience in sharing insights and driving change across large organizations.

Responsibilities

• Lead brand health tracking and community research panel.
• Deliver actionable insights into current and future customers.
• Work in a fast-paced, agile environment.

Skills

Quantitative Research

Qualitative Research

Data Synthesis

Stakeholder Management

Presentation Skills

Job description

A leading fitness apparel company is seeking a Senior CX Researcher for a 12-month FTC. This role focuses on delivering actionable insights through effective quantitative and qualitative research methods. As part of a growing team, the ideal candidate will synthesize data, share insights across the organization, and engage with stakeholders effectively. The position offers a hybrid working model with a strong focus on community engagement and business growth.