Senior Customer Success Manager - SaaS Growth & Advocacy

MoEngage Inc.; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading customer engagement platform in the UK seeks an experienced Account Manager to onboard clients effectively and manage relationships to foster growth. The ideal candidate will have over 3 years' experience in client management or technical support, preferably within SaaS and B2B sectors. Strong communication skills in French are necessary to successfully guide clients on platform usage. Join a company that values diversity and inclusivity while handling billions of messages daily.

Qualifications

• 3+ years of experience in client management or technical support.
• Empathy and strong communication skills are required.
• Experience in SaaS and B2B environments is essential.

Responsibilities

• Onboard closed leads with integration support.
• Advise clients on using the MoEngage platform effectively.
• Take ownership of post-sales relationships and customer growth.
• Champion the product and act as an evangelist.

Skills

Client management

Technical account management

SaaS knowledge

B2B experience

Understanding of Mobile Ecosystem & App Marketing

Strong communication skills in French

Job description

A leading customer engagement platform in the UK seeks an experienced Account Manager to onboard clients effectively and manage relationships to foster growth. The ideal candidate will have over 3 years' experience in client management or technical support, preferably within SaaS and B2B sectors. Strong communication skills in French are necessary to successfully guide clients on platform usage. Join a company that values diversity and inclusivity while handling billions of messages daily.