Senior Customer Success Manager, Reseller Growth

Yext; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A leading brand visibility platform is seeking a Sr. Customer Success Manager to enhance customer adoption and satisfaction. In this role, you will manage a portfolio of customers, ensuring they achieve maximum value from the platform. The ideal candidate will have at least 5 years in customer-facing roles, possess strong interpersonal and analytical skills, and demonstrate a customer-centric mindset. This position offers an engaging environment that fosters personal and professional growth.

Benefits

Competitive salary

Flexible work environment

Career development opportunities

Qualifications

• 5+ years experience in customer-facing roles.
• Experience managing enterprise-level customers.
• Familiarity with digital marketing platforms.
• Ability to analyze performance data.

Responsibilities

• Manage a portfolio of assigned customers.
• Build and maintain strong customer relationships.
• Drive adoption and optimization of the platform.
• Provide technical guidance and support.

Skills

Customer-centric mindset

Strong analytical skills

Communication skills

Project management skills

Education

BA/BS degree in Sales, Business, Marketing, or Computer Science

Tools

Digital marketing technologies

HTML, CSS, JavaScript, REST APIs

Job description

A leading brand visibility platform is seeking a Sr. Customer Success Manager to enhance customer adoption and satisfaction. In this role, you will manage a portfolio of customers, ensuring they achieve maximum value from the platform. The ideal candidate will have at least 5 years in customer-facing roles, possess strong interpersonal and analytical skills, and demonstrate a customer-centric mindset. This position offers an engaging environment that fosters personal and professional growth.