Senior Customer Success Manager-Industrial Software

Seeq; Remote; GBP 100,000 - 116,000; Full time

Job summary

A dynamic SaaS company is seeking a Customer Success Manager to enhance customer relationships and drive adoption of their solutions. The role requires experience in B2B SaaS, particularly within process manufacturing sectors. Responsibilities include advocating for customers, overseeing renewals, and working cross-functionally to deliver top-tier support. This position offers impactful work in a remote-first environment with growth opportunities in a rapidly scaling organization.

Benefits

Competitive salary plus variable commission

Internet and mobile phone reimbursements

Generous home office allowance

Pet-friendly workspace

Qualifications

• 7+ years in a customer-facing role within B2B SaaS or industrial sectors.
• Experience with process manufacturing workflows and challenges.
• Proven ability to engage senior leaders in Fortune 500 companies.

Responsibilities

• Act as the customer’s advocate to understand their strategic goals.
• Manage the renewal process and minimize churn effectively.
• Collaborate with Product, Training, Support, and Sales teams.

Skills

Customer-facing expertise

B2B SaaS experience

Relationship management

Technical solution translation

Understanding of process manufacturing

Job description

Empower Customers. Drive Impact. Grow with Seeq.

At Seeq, we’re on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you’ll play a pivotal role in that transformation—building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success.

Our CSMs are trusted advisors and strategic partners. You’ll act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world’s largest and most innovative organizations.

What You’ll Do

• Be the customer’s advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes.
• Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.
• Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
• Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
• Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed.
• Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.

What You Bring

• 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations.
• Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges.
• Ability to translate technical solutions into business value for process manufacturing clients.
• Strong knowledge of process manufacturing operations and KPIs to drive adoption and success.
• Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships.
• Experience managing renewals and driving account growth in complex, global organizations.
• Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed.
• Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus.
• Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.
• Current or prior experience using Seeq's product is a huge plus.

Why Join Seeq?

• Impactful work: Help global enterprises transform how they analyze and act on data.
• Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment.
• Growth opportunities: Shape your career at a company scaling rapidly across industries and markets.
• Customer-first philosophy: Be empowered to do what’s right for customers while supported by a cross-functional team.

👉 If you’re passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we’d love to hear from you.

Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

• Competitive salary plus variable commission
  • $135,000 USD base salary
• Benefits:
  • Internet and mobile phone reimbursements
  • Generous home office allowance
  • The best co-workers (we've analyzed the data, so we know it's true.)
  • Pet-friendly workspace (your dog will be so happy to have you home)
  • You love your job!

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.