Senior Customer Success Manager at Hyper-Growth Video eCommerce SaaS

Grey Matter Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading customer engagement firm in the UK is seeking a strategic partner to lead enterprise-client success across EMEA. This role involves building relationships with senior stakeholders and aligning product usage with business goals in a fast-paced environment. Candidates should have enterprise customer success experience in SaaS or eCommerce, alongside strong communication skills. Opportunities for growth and retention are key in this role.

Qualifications

• Experience in SaaS or eCommerce customer success.
• Capability to present business reviews (QBRs) effectively.
• Strong collaboration and communication abilities.

Responsibilities

• Act as a strategic partner to enterprise clients.
• Build senior-level relationships to align products with business goals.
• Develop success plans and monitor account health.

Skills

Enterprise Customer Success experience

Excellent communication skills

Experience engaging senior stakeholders

Ability to work in fast-paced environments

Comfortable in fast-paced settings

Job description

Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform.

The Company:

• $100m in funding by top VCs
• A global innovator in live video commerce and customer engagement
• Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney
• Values-driven culture where ownership, collaboration, and smart growth matter.
• International office – London / NY / Paris

The Role:

• You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence.
• Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals.
• Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities.

Desired Skills and Experience:

• Enterprise Customer Success experience in SaaS or eCommerce environments.
• Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact.
• Excellent communication and collaboration skills;
• Comfortable working in fast-paced, high-growth settings.

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]