Senior Customer Success Lead — Hybrid UK

Cornerstone Research; United Kingdom; Hybrid; GBP 61,000 - 98,000; Full time

Job summary

A dynamic tech company in the UK is seeking a Senior Customer Success Manager to advocate for customers and ensure they derive maximum value from the company's solutions. The successful candidate will collaborate closely with customers, internal teams, and the Account Manager, while driving service excellence and continuous improvement. Key responsibilities include customer advocacy, timely support, implementation guidance, tailored training, and strategic engagement. The role requires project management skills and technical aptitude, contributing to customer satisfaction and retention.

Benefits

Annual bonuses

Comprehensive benefits package

Flexibility in work arrangements

Qualifications

• Experience in customer success, consultative account management, or related SaaS roles.
• Strong project management and stakeholder engagement skills.
• Ability to collaborate with cross-functional teams.
• Technical aptitude in integrations and reporting tools.

Responsibilities

• Serve as the main contact and advocate for customers, aligning solutions with their goals.
• Drive collaboration to resolve technical and strategic queries.
• Guarantee timely response for customer support cases.
• Facilitate communication between customers and support teams.
• Engage during implementation to drive successful launches.
• Create tailored training plans and schedules for administrators.
• Support customers during testing phases and document issues.
• Schedule regular strategic business reviews with customers.

Skills

Customer success expertise

Consultative account management

Project management

Strong communication skills

Stakeholder engagement

Collaboration with cross-functional teams

Technical aptitude in integrations

Training delivery and customization

Job description

A dynamic tech company in the UK is seeking a Senior Customer Success Manager to advocate for customers and ensure they derive maximum value from the company's solutions. The successful candidate will collaborate closely with customers, internal teams, and the Account Manager, while driving service excellence and continuous improvement. Key responsibilities include customer advocacy, timely support, implementation guidance, tailored training, and strategic engagement. The role requires project management skills and technical aptitude, contributing to customer satisfaction and retention.