Senior Customer Services Adviser (Housing Repairs

Mansfield District Council; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council in England is seeking a Senior Customer Services Adviser to provide essential administrative support to the Housing Repairs, Assets and Compliance teams. This role involves managing financial ordering and overseen by administration officers, while contributing to enhancing customer experiences for tenants and clients. The council is committed to achieving higher service standards and welcomes innovative approaches to support its housing initiatives.

Responsibilities

• Provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams.
• Coordinate formal complaints across the service.
• Manage financial ordering and payment procedures.
• Oversee a team of administration officers.
• Contribute to improving customer experience and service delivery for tenants and clients.

Job description

Overview

Mansfield is a town of towns at the centre of things in Nottinghamshire - a place of many strong connections but with a character all its own. Mansfield, like its Housing service, has faced change unafraid and is openly embracing new ideas and new ways of working as it builds and renews neighbourhoods and new communities.

The council is a stock holding authority with close to 6,300 homes across the district. Maintaining good quality and accessible social housing is a key part of our approach and our values; we know how vital it is for residents to have a safe and warm home environment, and the positive impact this can have on reducing inequalities and improving health and wellbeing.

We are proud that tenant satisfaction surveys benchmark the authority higher than peer median scores of other registered social landlords in England, but we know that we need to do more. Following a C2 judgement from the Regulator of Social Housing, the council aims towards achieving C1 status and be the best we can be for our tenants and residents. We have agreed an improvement and transformation plan with the Regulator and the recruitment of this new role forms part of our commitment to transform.

Role

Following a recent restructure, we are seeking a new Senior Customer Services Adviser (Housing) to provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams. You will play a key role in formal complaint co-ordination across the service as well as financial ordering and payment procedures and overseeing a team of administration officers.

This is an exciting moment for the council and for our housing service, and you will play a key role in improving customer experience to ensure that tenants and clients get the best possible service.

Responsibilities

• Provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams.
• Coordinate formal complaints across the service.
• Manage financial ordering and payment procedures.
• Oversee a team of administration officers.
• Contribute to improving customer experience and service delivery for tenants and clients.

Contact and How to Apply

For an informal conversation about the role please contact Jill Finnesey at [e-mail].

Closing date: 5 October 2025

To apply please click the Apply Now link below.