SENIOR CUSTOMER SERVICES ADVISER (HOUSING)

Mansfield District Council; Mansfield; On-site; GBP 28,000 - 34,000; Full time

Job summary

A local government authority in the UK seeks a Senior Customer Services Adviser (Housing) to enhance customer experience and support Housing teams. This role involves administrative coordination, overseeing payments, and ensuring formal complaint resolution. Ideal candidates should possess strong organizational skills and experience in customer service. Competitive salary range of £28,598 - £33,699 annually.

Qualifications

• Strong organizational and administrative skills.
• Experience in customer service roles.
• Ability to coordinate formal complaints.

Responsibilities

• Provide administrative coordination and support to Housing teams.
• Oversee financial ordering and payment procedures.
• Play a key role in improving customer experience.

Job description

Overview

SENIOR CUSTOMER SERVICES ADVISER (HOUSING)

£28,598 - £33,699 per annum

Mansfield is a town of towns at the centre of things in Nottinghamshire - a place of many strong connections but with a character all its own. Mansfield, like its Housing service, has faced change unafraid and is openly embracing new ideas and new ways of working as it builds and renews neighbourhoods and new communities.

The council is a stock holding authority with close to 6,300 homes across the district. Maintaining good quality and accessible social housing is a key part of our approach and our values; we know how vital it is for residents to have a safe and warm home environment, and the positive impact this can have on reducing inequalities and improving health and wellbeing.

We are proud that tenant satisfaction surveys benchmark the authority higher than peer median scores of other registered social landlords in England – but we know that we need to do more.

Following a C2 judgement from the Regulator of Social Housing, the council aims towards achieving C1 status and be the best we can be for our tenants and residents. We have agreed an improvement and transformation plan with the Regulator and the recruitment of this new role forms part of our commitment to transform.

Responsibilities

Following a recent restructure, we are seeking a new Senior Customer Services Adviser (Housing) to provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams. You will play a key role in formal complaint co-ordination across the service as well as financial ordering and payment procedures and overseeing a team of administration officers. This is an exciting moment for the council and for our housing service, and you will play a key role in improving customer experience to ensure that tenants and clients get the best possible service.

How to apply

For an informal conversation about the role please contact Jill Finnesey at [e-mail].

To apply, please visit: www.mansfield.gov.uk

Important information

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 5 October 2025

Interviews: w/c 13 October 2025

Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.