Senior Customer Service Coordinator

Candour Talent Ltd; Wales; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading recruitment agency in Chepstow is looking for a Senior Customer Service Coordinator to be the key contact for customers and support account activity, service delivery, and team management. Candidates should have customer service experience, be proficient in SAP and Excel, and possess strong leadership skills. This permanent full-time role offers a salary of £30k - £32k.

Qualifications

• Experience in a similar customer service, account coordination, or internal sales role.
• Proficient with SAP (or equivalent), Excel, and CRM tools.
• Experience leading or supervising a team.

Responsibilities

• Serve as the main point of contact for customers.
• Support account activity, sales growth, and service delivery.
• Investigate and manage complaints, returns, or credit requests.
• Drive team KPIs and monitor performance.

Skills

Customer service experience

Proficient with SAP

Excellent communication skills

Team leadership

Relationship building

Tools

CRM tools

Excel

Job description

Overview

Candour Talent are currently recruiting for a Senior Customer Service Coordinator to join our client based in Chepstow.

Location: Chepstow

Employment Type: Permanent/Full Time

Working Hours: Monday to Friday

Salary: £30k - £32k

The Role

• Serve as the main point of contact for customers and build trusted, long-term relationships
• Support account activity, sales growth, customer communication, and service delivery
• Support with Key Account Management
• Update CRM
• Respond to incoming queries and work with internal departments to resolve customer issues quickly and effectively
• Investigate and manage complaints, returns, or credit requests
• Keep customers informed of relevant updates, changes, or delays
• Help to guide customers to use sales aids to support their understanding of products and services
• Prepare and share service-related reports (e.g., backorder updates, delivery status) using SAP and Excel
• Support preparation for and participate in customer meetings
• Act as the first point of contact for team members for day-to-day queries and workload prioritisation
• Provide guidance, coaching, and on-the-job support to team members
• Contribute to recruitment, onboarding, and training of new team members
• Monitor individual and team performance, escalating issues where necessary and recognising achievements appropriately
• Drive team KPIs
• Participate in internal meetings to highlight customer needs and identify service improvement opportunities
• Encourage a culture of continuous improvement within the team

The Ideal Candidate

• Experience in a similar customer service, account coordination, or internal sales role
• Proficient with SAP (or equivalent), Excel, and CRM tools
• Experience leading or supervising a team - able to motivate and develop others
• Excellent relationship-building and communication skills
• Confident working with various internal departments to resolve issues and ensure excellent customer service
• Able to manage multiple tasks and priorities

INDP1

How to Apply

Email Address: adele @ candourtalent . co . uk

About Candour Talent

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we\'re committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you\'re seeking a career change, advancement, or a new challenge, we\'re here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion