Senior Customer Experience Advisor - Hybrid Role & Benefits

Exertis (UK) Ltd.; Leicester; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading energy provider in the UK seeks a Senior Customer Relationship Advisor in Leicester. You will resolve customer complaints efficiently and enhance the customer experience. The ideal candidate has customer service experience, problem-solving abilities, and strong communication skills. This role offers benefits including a discretionary bonus, enhanced pension scheme, and a hybrid work model.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Health plans and wellbeing support

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Experience in a fast-paced customer service environment.
• Capable of resolving complaints efficiently.
• Strong communication skills and attention to detail.

Responsibilities

• Manage and handle customer complaints.
• Investigate and resolve issues promptly.
• Monitor responses through social media channels.

Skills

Previous experience in customer service

Ability to manage complex situations

Attention to detail

Effective verbal communication

Collaborative work ethic

Job description

A leading energy provider in the UK seeks a Senior Customer Relationship Advisor in Leicester. You will resolve customer complaints efficiently and enhance the customer experience. The ideal candidate has customer service experience, problem-solving abilities, and strong communication skills. This role offers benefits including a discretionary bonus, enhanced pension scheme, and a hybrid work model.