Senior Customer Advisor (Belfast City Centre)

Honeycomb Jobs Limited; Belfast; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A well-respected Banking Institution is seeking a Senior Customer Advisor in Belfast. This full-time role involves supporting customers experiencing financial challenges, making informed decisions, and providing tailored solutions. Candidates should have experience in customer service, particularly with vulnerable customers, and possess strong problem-solving skills. Competitive salary and hybrid working available post-probation.

Qualifications

• Previous experience in customer service or financial services.
• Skilled in handling sensitive or challenging conversations with vulnerable customers.
• Ability to develop strong and lasting customer relationships.

Responsibilities

• Engage with customers to fully understand their financial position.
• Make informed decisions that support individual needs.
• Build sustainable solutions that balance customer and bank requirements.
• Direct customers to relevant third-party services when additional support is required.
• Review and maintain support plans reflecting customers' current circumstances.
• Assist customers with debt management solutions where appropriate.

Skills

Customer service experience

Handling sensitive conversations

Building customer relationships

Empathetic and solutions-focused approach

Job description

Overview

Honeycomb is delighted to be working in partnership with a well-respected Banking Institution to recruit a Senior Customer Advisor for their expanding team. This is a full-time, permanent role based in Belfast City Centre, offering an excellent opportunity to build a career within a bank renowned for its supportive culture and long-standing employee retention.

The Role

As a Senior Customer Advisor, you will act as the first point of contact for customers experiencing financial challenges. Your role will focus on delivering effective support by:

• Engaging with customers to fully understand their financial position
• Making informed decisions that best support individual needs
• Building sustainable solutions that balance customer and bank requirements
• Directing customers to relevant third-party services, such as debt advice or financial guidance, when additional support is required
• Reviewing and maintaining support plans to reflect customers\' current circumstances
• Assisting customers with debt management solutions where appropriate

The Person

• Previous experience in customer service or financial services
• Skilled in handling sensitive or challenging conversations with vulnerable customers
• Ability to develop strong and lasting customer relationships
• A proactive, empathetic, and solutions-focused approach

Package / Benefits

• Permanent, full-time role: Monday to Friday, 9 am - 5 pm
• Hybrid working is available following successful probation
• Competitive salary of £29,000 per annum

How to Apply

Please submit your CV through the application link provided. For a confidential discussion about this position, contact Cora Montgomery at .

If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.

Honeycomb is dedicated to ensuring equal opportunities for all applicants.

Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.

Skills:
Senior Advisor Customer Service Advisor Banking Advisor Vulnerable Support Belfast Collections and Arrears