Senior CSM: Strategic, Cross‑Functional Leader

Blink Tech Inc; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company is seeking a Senior Customer Success Manager to lead post-sale client experience, focusing on onboarding, relationship management, and project coordination. The ideal candidate will have over 7 years of experience in customer success, strong project management skills, and the ability to bolster client satisfaction and engagement. This role requires collaboration with various internal teams to ensure customer success while managing multiple projects and client expectations.

Qualifications

• 7+ years in Customer Success, Account Management, or SaaS.
• Experience managing post-sale lifecycle.
• Strong project management skills.

Responsibilities

• Lead onboarding for new customers and manage ongoing client relationships.
• Oversee execution of client projects and align requirements.
• Monitor account health and engagement metrics.

Skills

Customer Success Management

Project Management

Client Relationship Management

Communication

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Looker

Job description

A leading tech company is seeking a Senior Customer Success Manager to lead post-sale client experience, focusing on onboarding, relationship management, and project coordination. The ideal candidate will have over 7 years of experience in customer success, strong project management skills, and the ability to bolster client satisfaction and engagement. This role requires collaboration with various internal teams to ensure customer success while managing multiple projects and client expectations.