Senior CSM — Remote, Strategic Growth & Success

ClickUp; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in the UK is seeking a Senior Customer Success Manager to enhance customer engagement and drive growth. The ideal candidate will have over 5 years of experience in customer-facing roles within a SaaS environment and demonstrate exceptional problem-solving and communication skills. This position offers the opportunity to work in a dynamic team and positively impact customers' experience and success.

Qualifications

• Minimum 5 years in a customer-facing role within a SaaS environment.
• Ability to work within regional time zones.
• Openness to constructive feedback and personal development.
• Self-motivated with a proactive approach.
• Confidence in engaging with top-level executives.

Responsibilities

• Develop engagement plans for key accounts.
• Build deep connections with significant stakeholders.
• Work with teams to elevate customer experience.
• Spot opportunities for account expansion.
• Conduct training sessions for customers.

Skills

Exceptional communication skills

Strong business acumen

Resilience and adaptability

Problem-solving abilities

Project management proficiency

Experience engaging with executives

Job description

A leading software company in the UK is seeking a Senior Customer Success Manager to enhance customer engagement and drive growth. The ideal candidate will have over 5 years of experience in customer-facing roles within a SaaS environment and demonstrate exceptional problem-solving and communication skills. This position offers the opportunity to work in a dynamic team and positively impact customers' experience and success.