Senior CSM - Aviation SaaS, EMEA (Hybrid)

Valsoft Corporation; Ireland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global aviation software group is seeking a motivated Senior Customer Success Manager to join their commercial team in the EMEA region. This role focuses on building strong relationships with aviation customers, optimizing customer retention, and driving upsell initiatives. The ideal candidate has a Bachelor's degree, over 3 years of experience in customer success or account management, and is skilled in CRM systems. This position offers professional development opportunities and a hybrid work model.

Benefits

Professional development opportunities

Supportive and dynamic team environment

Hybrid or remote flexibility

Qualifications

• 3+ years of experience in customer success or account management.
• Experience in the aviation, software, or SaaS sectors is a plus.
• Willingness to travel within the EMEA region for client visits.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned aviation customers.
• Drive high customer satisfaction and NPS performance across the portfolio.
• Identify opportunities for value expansion within existing accounts.

Skills

Customer relationship management

Strong communication skills

Detail-oriented

Fluent in English

Education

Bachelor’s degree in Business or related field

Tools

CRM systems (e.g., HubSpot)

Job description

A global aviation software group is seeking a motivated Senior Customer Success Manager to join their commercial team in the EMEA region. This role focuses on building strong relationships with aviation customers, optimizing customer retention, and driving upsell initiatives. The ideal candidate has a Bachelor's degree, over 3 years of experience in customer success or account management, and is skilled in CRM systems. This position offers professional development opportunities and a hybrid work model.