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A leading online retailer is seeking a CRM Manager to develop and execute data-driven strategies aimed at enhancing customer engagement and retention. The ideal candidate will lead a team to optimize multi-channel marketing efforts and create tailored customer experiences. This role offers great benefits including discounts and flexibility, within a dynamic and innovative work environment.
You know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. Debenhams hasn’t made a comeback - we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain’s Leading Online Department Store.
We are more than a department store - we are an institution. From creating the blueprint for designer collaborations with designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape.
We don’t underestimate the power of our brand or the place we hold in people’s hearts. This is only the beginning of the next chapter for Debenhams.
Britain needs Debenhams.....Debenhams needs you
Your Role
This is key role within Debenhams, Reporting into the Head of CRM, you will lead the development and execution of data-driven CRM strategies aimed at boosting customer engagement, retention, and lifetime value.This pivotal role combines strategic planning, hands-on execution, data analysis, and cross-functional collaboration. We’re seeking a passionate, creative, and agile professional who thrives in a fast-paced environment — a forward-thinker and effective communicator who works well within a team and plays a key role in driving the success of the CRM function.
Please note: We would ideally like to have this person start in December
What you'll be doing
Working with us
To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.
More about you
Why join us
#LI-JA1 #marketing #strategy #creative