Senior CRM Executive (UK) – Multi‑Channel Campaigns

Only Marketing Jobs; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global eCommerce leader in Manchester is seeking a Senior CRM Executive to join their dynamic team. This role involves designing CRM strategies and executing multi-channel campaigns to enhance customer retention and loyalty. The ideal candidate has at least 2 years of experience in CRM, strong analytical skills, and proficiency in CRM platforms. This position offers substantial career development and unique perks including gym access and enhanced leave policies.

Benefits

Career Development

25 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Wellbeing support with access to a GP

On-site gym

Employee Assistance Programme

Staff discounts on THG brands

Qualifications

• Minimum 2 years of CRM experience, preferably in retail eCommerce.
• Strong analytical skills and experience with data analysis and reporting.
• Ability to design innovative CRM campaigns that engage diverse audiences.

Responsibilities

• Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
• Plan, execute, and optimise multi-channel CRM campaigns.
• Analyse campaign performance and customer behaviour for CRM improvements.

Skills

CRM experience

Proficiency with CRM platforms

Analytical skills

Verbal and written communication

Attention to detail

Experience with A/B testing

Collaborative mindset

Tools

CRM platforms

Marketing automation tools

Job description

A global eCommerce leader in Manchester is seeking a Senior CRM Executive to join their dynamic team. This role involves designing CRM strategies and executing multi-channel campaigns to enhance customer retention and loyalty. The ideal candidate has at least 2 years of experience in CRM, strong analytical skills, and proficiency in CRM platforms. This position offers substantial career development and unique perks including gym access and enhanced leave policies.