Senior CRM Executive — Multi-Channel Growth & Loyalty

THG; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global eCommerce leader is seeking a Senior CRM Executive to join their dynamic team in Manchester. This role involves designing and implementing CRM strategies to boost customer acquisition and retention. Candidates should have a minimum of 2 years of CRM experience, ideally in retail eCommerce, and be proficient with CRM platforms. The company promotes a collaborative environment with career development opportunities, competitive leave, and other perks to foster a supportive culture. Join us to make an impact in a fast-paced industry.

Benefits

25 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Career development programmes

State-of-the-art on-site gym

Subsidised bus pass

Staff discounts on THG brands

Qualifications

• Minimum 2 years of CRM experience, preferably in retail eCommerce.
• Strong analytical skills and experience with data analysis and reporting.
• Experience with A/B testing and optimisation of CRM initiatives.

Responsibilities

• Design and implement CRM strategies to enhance customer acquisition.
• Plan, execute, and optimise multi-channel CRM campaigns.
• Analyse campaign performance and customer behaviour.

Skills

CRM platforms proficiency

Analytical skills

Communication skills

Campaign design

Attention to detail

Collaborative mindset

Job description

A global eCommerce leader is seeking a Senior CRM Executive to join their dynamic team in Manchester. This role involves designing and implementing CRM strategies to boost customer acquisition and retention. Candidates should have a minimum of 2 years of CRM experience, ideally in retail eCommerce, and be proficient with CRM platforms. The company promotes a collaborative environment with career development opportunities, competitive leave, and other perks to foster a supportive culture. Join us to make an impact in a fast-paced industry.