Senior Content Designer - Digital CX

Sky; Carshalton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading media and entertainment brand is seeking a Senior Content Designer to create high-quality, intuitive content for their digital platforms. This role involves working within Agile teams to ensure the content meets both business objectives and customer needs. The role offers the flexibility of hybrid working, either from the Osterley or Leeds office. Successful candidates will have experience in user-centered design and a passion for enhancing customer experiences through effective content strategy.

Qualifications

• Experience in crafting intuitive content experiences for web and mobile applications.
• Ability to work collaboratively within Agile teams.
• Strong understanding of customer insights and how to translate them into content.

Responsibilities

• Deliver high-quality, intuitive content experiences across web and native platforms.
• Champion the customer voice in content design.
• Use customer insights to drive content prioritization and design.

Skills

Content strategy

Agile collaboration

User-centered design

Job description

Job Description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose : to create better experiences for our customers.

What you'll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.

Consistently use customer insights and translate them into actionable content i...