Senior Content Designer (12 Months)

NatWest Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution in Greater London seeks a Senior Content Designer to join their Product Design team. This role involves designing, writing, and iterating on high-quality content while collaborating with various stakeholders to enhance the customer experience. Candidates should have strong experience in content design within financial services and tools like Figma, Jira, and Confluence. This position offers opportunities for professional growth while significantly impacting customer interactions.

Qualifications

• Strong experience working as a content designer in financial services.
• Ability to manage multiple, competing priorities in a fast-paced environment.
• Experience creating inclusive content for different accessibility needs.

Responsibilities

• Design, write, and iterate on high-quality content.
• Define and drive the content design for multiple embedded finance products.
• Act as the subject matter expert for content design.
• Collaborate with Product Designers and internal stakeholders.
• Help onboard new clients and manage content guidelines.

Skills

Content design experience

Experience with Figma

Experience with Jira

Experience with Confluence

Organizational skills

Attention to detail

Empathy for users

Experience in Agile teams

Job description

Join us as a Senior Content Designer

• We are looking for an experienced and proactive Senior Content Designer to join our growing Product Design team to help us build and deliver the next generation of embedded financial services.
• You’ll collaborate with product owners, internal business stakeholders, operational teams, technology specialists and designers to define content requirements and strategy that best achieve business goals
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you’ll do

As a Senior Content Designer , you’ll design, write, and iterate on high‑quality content, including user flows, microcopy, error messages and customer lifecycle communications.

Additionally, you’ll be:

• Reporting to the Senior Design Manager and you will be defining and driving the content design for multiple embedded finance products (savings, lending, point‑of‑sale) and internal tools
• Acting as the subject matter expert for content design, championing the value of content‑first design across the organisation
• Collaborating closely with our Product Designers and internal stakeholders (including Product, Research, Engineering, Client Success and Compliance) to design solutions to customer problems, creating the best possible customer experience
• Building and encouraging a culture of iterative experimentation, with content and customer understanding being the focus
• Helping onboard new clients, engaging with key stakeholders to make sure their products are appropriately customised in line with our standards and regulatory requirements
• Managing the content guidelines and design system components, ensuring consistency and scalability

You’ll need strong experience working as a content designer in financial services, with the ability to manage multiple, competing priorities in a fast‑paced environment.

You’ll also need:

• Experience working with tools like Figma, Jira and Confluence
• A proven ability to design and optimise best‑in‑class content for products
• Empathy for users, with experience creating inclusive content for different accessibility needs
• Strong organisation skills and astute attention to detail
• Experience of Agile delivery methods and teams