Senior Consultant - Global Client Success

Ebiquity plc; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital insights firm seeks a Senior Consultant in London to deliver high-quality insights and manage client relationships. You'll leverage your media expertise, drive profitable growth, and foster team collaboration in a dynamic environment. The role offers competitive salary and flexible working arrangements, including remote options.

Benefits

Competitive salary and benefits

Generous annual leave including an extra day off for your birthday

Full work from home or hybrid working options based in London

Qualifications

• At least 4 years of relevant experience in digital media.
• Ability to navigate client politics and deliver under pressure.

Responsibilities

• Deliver best-in-class advice across digital solutions.
• Project manage client deliverables to time and budget.
• Build strong relationships internally and externally.

Skills

Good media knowledge

Client delivery experience

Clear communication skills

Agility and flexibility

Data storytelling ability

Tools

Asana

Job description

Senior Consultant - Global Client Success

Department: Client Success - Global UK and Ireland

Employment Type: 永久 - 全职

Location: UK

Reporting To: Shivani Datta

Description

The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivery of digital ‘best-in-class’ insights & actionable learnings regarding advertisers’ media investment. The Senior Consultant will also help in the development of digital investment best practices within Client Success.

The Senior Consultant will be expected to become a media expert both externally (to our clients and broader industry partners) and internally (to our team members) but must already have a firm understanding / working knowledge of digital media. This is not a graduate entry level role.

The Senior Consultant will work with other Client Success specialists as part of a team managing a defined set of global clients with expectation to grow & develop existing relationships as well as acquiring new ones. You will, at the appropriate time, assume leadership of an agreed cohort of clients, however the main focus will be on digital investment insight advice but in the long-run there will be an expectation that the Senior Consultant can talk about all media channels.

The Senior Consultant may also have pastoral and developmental responsibilities for any junior members of the team.

Key Responsibilities

• Deliver best-in-class, value-add advice to your clients across the digital portfolio of solutions.
• Ensure deliverables meet quality standards and client expectations.
• Craft the narrative for the client presentation, using data to provide the storytelling
• Provide answers to the “So what?” and “Why?” questions that clients may ask
• Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling
• Help to deliver a range of additional consultative work and local specific solutions to clients (e.g. retail media, search, streaming TV).
• Stay updated regarding the competitive marketplace of the client and the media industry overall

Growing the business

• Help to support profitable revenue growth across an agreed set of clients and maintaining/ building client stakeholder relationships
• Acquire and maintain a full understanding of Ebiquity’s product and solutions suite
• Help in the cross-sell of other Ebiquity disciplines such as Marketing Effectiveness and Contract Compliance service lines
• Project manage client deliverables to time and budget. Will require the understanding of Asana software
• Support senior members with management tasks such as monitoring team performance, project progress, and key performance indicators to identify areas for improvement

Communication and collaboration

• Foster a positive cultural environment and strong collaboration within the Client Success team
• Build strong internal relationships e.g. with specialism stakeholders and functional services stakeholders
• Be a role model for more junior team members. Actively support in their development via coaching and mentoring

Skills, Knowledge and Expertise

You are an expert media practitioner with at least 4 years relevant experience and fully conversant in digital media. You bring:

• Good media knowledge
• Good track record of client delivery and meeting client expectations
• Ability to have difficult conversations with the agencies around Ebiquity’s deliverables
• Clear communication and presentation skills
• Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts.
• Ability to navigate through some of the client’s internal politics and ways of working
• Ability to use data to tell a story

Measures of Success

• Able to build and develop client relationships and become a point of contact they come to with digital specific questions/ problems or challenges.
• Client satisfaction and retention
• The ability to work closely with the agency to deliver the final output.
• The ability to talk to anyone internally or externally around our digital solutions: what they are, the benefits of using them and how they can be impactful to clients.

Benefits

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• A competitive salary and benefits
• Generous annual leave including an extra day off for your birthday
• Full work from home or hybrid working based in London