Senior Concierge Team Lead — Luxury Hospitality

Marriott Hotels Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London is seeking an Assistant Head Concierge to deliver exceptional guest experiences. The role involves supporting daily concierge operations, leading a motivated team, and maintaining high service standards. Candidates should possess strong relationship-building skills and a passion for customer service. This full-time position offers competitive salary and various perks including gym access, discounts, and comprehensive training programs.

Benefits

28 days holiday including Bank Holidays

Free meals while at work

Complimentary gym and spa access

Marriott Discount Card

Life Assurance Scheme

Employee Assistance Programme access

Qualifications

• Strong ability to build relationships with luxury service providers and event partners.
• Experience in training and supervision of a team in a busy environment.
• Proven track record of exceptional customer service.

Responsibilities

• Support the Head Concierge with daily operations of the concierge desk.
• Supervise and motivate the concierge team during shifts.
• Assist with staff scheduling and break management.
• Build and maintain strong relationships with local service providers.
• Oversee VIP arrivals and departures, ensuring high service standards.

Skills

B2B Sales

Maitre

Accounting Tally

Cost Estimation

Customer Service

Job description

A leading hotel chain in Greater London is seeking an Assistant Head Concierge to deliver exceptional guest experiences. The role involves supporting daily concierge operations, leading a motivated team, and maintaining high service standards. Candidates should possess strong relationship-building skills and a passion for customer service. This full-time position offers competitive salary and various perks including gym access, discounts, and comprehensive training programs.