Senior Complaints Investigator (Flexible Work)

Fidelity International; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider in the United Kingdom is looking for a Resolutions Investigator to manage complaint cases and ensure customer satisfaction. The role involves investigating and resolving complaints while fostering positive relationships with customers. Candidates should have a relevant background in UK financial services and excellent communication skills. Comprehensive training is provided, along with a focus on professional development for industry-recognized qualifications. A comprehensive benefits package is offered, supporting well-being and flexibility in working.

Benefits

Comprehensive benefits package

Flexible working arrangements

Qualifications

• Proactive approach to professional development with willingness to achieve industry-recognised qualifications.
• Ability to communicate clearly with customers over the phone and in writing.
• Demonstrated commitment and professionalism in the workplace.

Responsibilities

• Manage assigned complaint cases with diligence and adherence to standards.
• Communicate proactively and empathetically with customers.
• Investigate complaints thoroughly and implement effective resolutions.
• Champion compliance with FCA DISP and Consumer Duty regulations.
• Identify and escalate potential risks swiftly.
• Uphold business integrity through professionalism.
• Collaborate with colleagues to enhance customer experience.
• Enhance analytical skills for problem-solving and creative thinking.
• Build relationships within the organisation.

Skills

Interpersonal skills

Communication skills

Problem solving

Creative thinking

Resilience

Education

Relevant background in UK financial services

Tools

Microsoft Office

Job description

A leading financial services provider in the United Kingdom is looking for a Resolutions Investigator to manage complaint cases and ensure customer satisfaction. The role involves investigating and resolving complaints while fostering positive relationships with customers. Candidates should have a relevant background in UK financial services and excellent communication skills. Comprehensive training is provided, along with a focus on professional development for industry-recognized qualifications. A comprehensive benefits package is offered, supporting well-being and flexibility in working.