Senior Communications Manager, WPB

HSBC Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services organization is seeking a Senior Employee Communications Manager in Birmingham. This role involves managing employee communications strategies across the UK, engaging senior stakeholders, and providing strategic guidance. The ideal candidate has significant experience in employee communications, change management, and crisis communications. Competitive pay and comprehensive benefits are part of the offer.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with generous employer contribution

Qualifications

• Significant experience in developing and implementing end-to-end employee communication plans at a senior level.
• Experience in advising on and managing change communications and crisis communications.
• Excellent knowledge of communication trends and best practice.
• Natural creative thinker and rapport builder, with experience dealing with senior stakeholders.
• Understanding of best practice in measuring the effectiveness of communications.

Responsibilities

• Support the Head of Communications for WPB UK in managing communications.
• Act as lead communications partner to HSBC Private Bank UK and other key areas.
• Provide strategic advice and ensure consistency of communication messages.
• Support on change programmes and issues management.
• Line manage one direct report.

Skills

End-to-end employee communication plan development

Change communications management

Crisis communications handling

Knowledge of communication trends

Stakeholder management

Creative thinking

Job description

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team in the role of Senior Employee Communications Manager.

Sitting within the UK Communications team, this role supports the Head of Communications for WPB UK to manage and execute the employee communications strategy across WPB UK in order to drive engagement and help deliver the business objectives. The role has line management responsibility for one team member.

As a senior member of the WPB Communications team, the role holder will work flexibly alongside colleagues to develop and create high quality employee engagement strategies and content aimed at and about WPB, to support the UK communications strategy and business priorities. The role holder will deputise for the Head of Communications for WPB UK as required at meetings, events, working groups and projects, and take shared responsibility for incident management, including some out of hours work as required.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

1. Support the Head of Communications for WPB UK to manage and execute the employee communications strategy across WPB UK in order to drive engagement and help deliver the business objectives
2. Act as lead employee communications business partner to HSBC Private Bank UK, UK Customer Channels and other key areas of WPB as required
3. Provide strategic advice and deliver consistency of message, support the development and execution of comms plans
4. Support on change programmes and issues management
5. Line manage one direct report

Qualifications and experience include:

• Significant experience in developing and implementing end-to-end employee communication plans at a senior level
• Experience in advising on and managing change communications and crisis communications
• Excellent knowledge of communication trends and best practice
• Natural creative thinker and rapport builder, with experience dealing with senior stakeholders and navigating a complex matrix organisation
• Understanding of best practice in measuring the effectiveness of communications in order to iterate and increase their business impact