Senior Collections and Disputes Manager

Equans; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy services company in Newcastle is seeking a Senior Collections and Disputes Manager. This full-time role involves managing collections strategies, leading a team to ensure timely collections, and resolving customer disputes. The ideal candidate has strong leadership skills, a solid understanding of Invoice to Cash processes, and excellent interpersonal capabilities. Competitive salary, bonus, benefits package, and opportunities for professional growth are offered.

Benefits

Competitive salary

25 days annual leave plus public holidays

Life cover equivalent to 2x annual salary

Employee discount schemes

Gym membership discounts

Cycle-to-work scheme

Professional development opportunities

24/7 employee assistance programme

Qualifications

• Strong understanding of end-to-end Invoice to Cash or Order to Cash.
• Experience in leading and motivating teams.
• Demonstrates excellent interpersonal, oral and written communication skills.
• Ability to handle multiple priorities and manage large workloads.
• Passionate about continuous improvement.

Responsibilities

• Lead the collections and disputes function to ensure timely collection of receivables.
• Manage collections strategies to minimize overdue debt.
• Collaborate with various business units to resolve issues.
• Develop and implement best practices in dispute management.
• Drive continuous improvement initiatives for cash collection.

Skills

Invoice to Cash processes

Leadership skills

Time management

Negotiation skills

Attention to detail

Tools

MS Office Suite

Job description

Equans is looking for a Senior Collections and Disputes Manager to join our team in Newcastle Upon Tyne on a permanent basis. This is a full‑time role working 37.5 hours per week with a competitive salary, bonus and benefits package.

The Senior Collections traz disputes Manager is accountable for leading the collections and disputes function within the Invoice to Cash process, ensuring timely collection of lendo receivables across Equans UK & I and effective management of customer queries and disputes.

The role reports into and will deputise for the Head Invoice to Cash & GPO when required. Equans Business Services have multiple locations (Newcastle, Wath and Haywards Heath) and regular travel to these and other sites is required. The role is Newcastle based and requires a minimum of 2 days per week in the office.

What will you deliver?

Operational Management

• Manage collections strategies to optimise DSO and minimise overdue debt.
• Work closely with business stakeholders – Finance, Contract, Commercial and Legal teams – to resolve issues and mitigate risk.
• Develop best‑practice dispute management processes and implement them within our collections management solution.
• Drive root‑cause analysis and work with business partners to implement corrective actions.
• Improve processes associated with the collection of due and overdue debts in accordance with departmental and business guidelines.
Ensure compliance with internal controls, audit requirements and regulatory standards.

Strategic Leadership

• Develop and execute the collections and disputes strategy aligned with business objectives.
• Drive continuous improvement initiatives to enhance cash collection and dispute resolution processes.
• Collaborate with senior leadership to influence policy and decision‑making.
• Lead and support projects within the department.

Team Management & Development

• Lead, motivate and develop the team.
• Set clear performance enttä goals, conduct appraisals and oversee training and career development.
• Foster a service‑orges culture战争ly focusing on accuracy, timeliness and stakeholder engagement.

Stakeholder Engagement

• Build strong relationships with internal stakeholders – Sales, Customer Service, Legal, Finance – and external customers.
• Act as escalation point for complex disputes and high‑risk accounts.
• Lead customer engagement strategies to improve payment behaviour and reduce disputes.
• Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through aged debt and dispute analysis.

What can we offer you?

• Competitive salary, bonus and benefits package.
• 25 days annual leave plus public holidays.
• Life cover equivalent to 2x annual salary.
• Employee discount schemes on major brands and retailers.
• Gym membership discounts.
• Cycle‑to‑work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, including professional qualifications, collective/individual training and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to growing employee networks: AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.
• 24/7 employee assistance programme and mental wellbeing app.

Who are we looking for?

• Strong understanding of Zonder to end Invoice to Cash or Order to Cash.
• Strong, effective leadership skills.
<.ld> Flexible, agile approach to work, able to change priorities at short notice and manage large workloads and deadlines.
• Confidence to lead and motivate others.
• Excellent organisation and time management.
• Excellent interpersonal, oral and written communication, able to work with all levels of staff across the wider organisation.
• Collaborates well and challenges others positively.
• Negotiation and relationship‑building skills.
• Attention to detail.
• Problem‑solving approach.
• Passionate about Kit improvement and change management.
• Adaptability Able to respond to one as needed.
• Advanced working knowledge of MS Office suite.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees in more than 50 countries, generating an annual turnover of over €17 billion. In the UK & Ireland, Equans provides technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees help businesses, public sector organisations and government embrace the energy transition toward net zero and the digital & industrial transitions that redesign how we move, work and live. Equans is a Bouygues group company.

What's next?

If this role interests you, please click below to register and apply. A member of our Resourcing Team will review your application and be in touch.

We encourage applications from women, ethnic minorities, people with disabilities and all protected‑characteristic groups under the Equality Act 2010. Equans is committed to delivering a culture where everyone’s voice is heard and supported; we believe a diverse workforce brings better results for people, customers and stakeholders. You’ll also have access to our growing employee networks: AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role you must have evidence of the right to work in the UK. We do not offer a relocation package for this role. Certain roles might require a Disclosure check, as noted in the role requirements.