Senior Clinical Support Worker

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A major healthcare provider in Stoke-on-Trent is seeking a Senior Nursing Assistant for the gynaecology team. The ideal candidate will manage waiting lists, assist with procedures, and support nursing staff while demonstrating clinical and clerical proficiency. Strong problem-solving and customer care skills are essential. This role offers the chance to work in a dynamic environment dedicated to patient care within a supportive team.

Qualifications

• Proficiency in clinical and clerical tasks.
• Ability to work independently and support a team.
• Strong customer care and communication skills.

Responsibilities

• Manage waiting lists and patient appointments.
• Handle patient queries and maintain records.
• Prepare the clinical environment for procedures.
• Supervise junior staff and support their development.

Skills

Clinical skills

Clerical skills

Customer care skills

Problem-solving

Tools

Careflow

Iportal

Job description

The role of the Senior Nursing Assistant within gynaecology is an exciting opportunity for candidates who thrive working independently as well as supporting the nursing and medical team. The position requires proficiency in both clinical and clerical skills, and involves managing waiting lists, making appointments, handling patient queries (knowledge of Careflow and Iportal desirable but not essential), chaperoning, and maintaining the clinical environment. The post holder works primarily at Royal Stoke alongside gynaecology consultants and the nursing team.

Responsibilities

• Use initiative and problem‑solve under the guidance of Standard Operating Procedures and protocols.
• Organise all clerical duties including reception duties, maintenance of computerised and manual record systems, booking appointments, filing, ordering and storing supplies.
• Manage waiting lists and make appointments while handling patient queries (knowledge of Careflow and Iportal desirable).
• Chaperone, prepare and maintain the clinical environment for patient admissions and gynaecology outpatient examinations & procedures.
• Organise the delivery and retrieval of specimens, items & equipment to and from the outreach clinic.
• Assist with invasive procedures requiring additional training and assessment of competence by a suitable qualified assessor (e.g., bladder scanning, urodynamics assistance).
• Interpret or analyse clinical data.
• Communicate relevant information to the relevant consultant and nurse in charge.
• Demonstrate good customer care skills.
• Maintain a clean, safe, hazard‑free environment.
• Work in accordance with Trust policies, procedures and protocols.
• Supervise and support junior Nursing Assistance/Apprentices and their development.

About the Trust

University Hospitals of North Midlands NHS Trust is one of the largest and most modern trusts in the country. Based across two sites—Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford—our services reach around three million people, and we are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. Our commitment to diverse and inclusive employment fosters an environment where all staff feel valued and respected. We believe that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver.