Senior Client Services Manager

Home Group Limited; Devon and Torbay; On-site; GBP 32,000; Full time

Job summary

A leading service organization in Exeter is seeking a Senior Client Service Manager to oversee a dedicated team in delivering exceptional customer experiences. This full-time role involves mentoring team members, developing strategies for customer satisfaction, and managing on-call shifts. Candidates should have strong leadership skills and experience in client services. The position offers a competitive salary along with additional on-call shift payments and benefits.

Benefits

Health Cash Plan

On-call shift payment

Qualifications

• Previous experience in client services or team leadership.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Lead and motivate the client service team.
• Develop and implement strategies to improve customer satisfaction.
• Manage on-call shift duties and ensure team coverage.
• Collaborate with other departments to meet client needs.

Skills

Client service experience

Team leadership

Communication skills

Interpersonal skills

Job description

Senior Client Service Manager

Location: Exeter, Devon

Type: Temporary (6-month contract), Full-time (37.5 hours per week), Monday to Friday

Salary: £31,150 per annum plus On-call shift payment of £14.30 per session and benefits including Health Cash Plan

About the Role

Are you ready to lead a team that genuinely cares and empowers customers to live their best lives? As a Senior Client Service Manager in Exeter, you will be responsible for overseeing client services and ensuring excellent customer experiences.

Responsibilities

1. Lead and motivate the client service team.
2. Develop and implement strategies to improve customer satisfaction.
3. Manage on-call shift duties and ensure team coverage.
4. Collaborate with other departments to meet client needs.

Qualifications

• Previous experience in client services or team leadership.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities effectively.

If you are passionate about delivering exceptional customer service and leading a dedicated team, we encourage you to apply.

Note: This job posting is active and accepting applications.