Senior Client Engagement Manager

OLBERDING; City Of London; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading graphics design and management company is looking for a Senior Client Engagement Manager focused on expanding services for existing clients. The role involves building relationships with senior decision-makers and ensuring client satisfaction. Ideal candidates will have excellent negotiation skills and a strong background in consumer products packaging. Competitive benefits and flexible work arrangements offered.

Benefits

Comprehensive health, dental, and vision insurance

401k retirement plan with company contributions

Flexible/hybrid work schedules

Generous paid time off

Qualifications

• Strong knowledge of consumer products packaging and production artwork helpful.
• Ability to build and maintain productive relationships.
• Strategic thinker using a consultative sales approach.

Responsibilities

• Achieve sales, revenue, and profitability goals.
• Develop and implement sales plans.
• Secure new client referrals from existing relationships.

Skills

Negotiation and persuasion skills

Exceptional communication

Interpersonal skills

Client service mindset

Education

Understanding of the packaging artwork industry

Job description

Overview

Bring your skills and experience to a place where you can make an impact. Browse our current openings and apply today.

Join a team that has been recognized as one of Cincinnati Enquirer Media’s Top Workplaces 9 times since 2014.

OUR VALUES

PASSION

Exhibits boundless enthusiasm to serve our clients, our company and each other, resulting in unparalleled client experience.

CREATIVITY AND INNOVATION

Finds new solutions to existing problems or identifies and leverages new opportunities to advance company or client goals.

CURIOSITY

Seeks to improve oneself through learning of any kind: formal training, mentoring, volunteering, etc.

RELATIONSHIP BUILDING

Develops strong internal relationships within and across teams to foster thoughtful, collaborative solutions.

TRUSTED ADVISOR

Develops strong external relationships through empathy and service, resulting in heightened client trust and engagement with the company.

UPLIFT AND EMPOWER

Views others with a Growth Mindset, believing in their potential and finds ways to help them achieve their goals and become the best version of themselves.

PERKS OF BEING PART OF THE OLBERDING BRAND FAMILY

COMPETITIVE PAY

At Olberding Brand Family, we believe in recognizing and rewarding exceptional talent. When you choose to be a part of our team, you can expect a competitive base salary that is commensurate with your skills, experience, and market trends.

ROBUST BENEFITS PACKAGE

Comprehensive benefits package includes health, dental, vision, short-term and long-term disability, critical illness, accident insurance, and 401(k) with company match.

FLEXIBLE WORK ARRANGEMENT

We believe in accommodating our clients and our staff. Approved flexible work arrangements allow team members to balance the duties of work and home life more effectively.

HEALTH & WELLNESS

Your well-being matters to us. We provide wellness programs, onsite fitness center at some locations, and resources to help you stay healthy and active.

PROFESSIONAL DEVELOPMENT

We invest in our employees’ growth. Access to continuous learning and development opportunities, classes, and mentorship programs are part of our commitment to helping you reach your career goals.

WORK CULTURE

Join a team that thrives on collaboration, innovation, and belonging. At Olberding Brand Family, we foster a supportive and diverse workplace culture where every voice is heard, and employee engagement activities are the norm.

Position: Senior Client Engagement Manager

Location: Remote

Job Id: 704

# of Openings: 1

Senior Client Engagement Manager (Packaging Graphics Focus)

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe and Asia.

The Senior Client Engagement Manager is responsible for growing our business by establishing and building strong partnerships with the determined portfolio of existing clients and working to expand our service offerings to those clients. Senior Client Engagement Managers should have a strong background and demonstrated experience in selling the Olberding Brand Family suite of services. They must be comfortable working with senior-level decision makers, up to and including the C-level, at our clients.

This role has two key responsibilities: primarily focusing on managing and expanding our services within an existing client base and ensuring our clients are delighted by our services while also providing leadership and problem-solving for our internal client team, the Brand Table. The Senior Client Engagement Manager maintains a system of reporting and tracking the status of all assigned clients through a Key Client Relationship (KCR) plan and provides weekly status reports on all activity to sales leadership.

Duties and Responsibilities Include:

• Actively work towards achieving sales, revenue, and profitability goals
• Develop and implement sales plans (KCRs)
• Secure new client referrals from existing relationships and provide referrals to the New Business team to pursue
• Identify and leverage client project plans to facilitate quarterly and annual revenue forecasts
• Make action plans and schedules to identify, actively pursue, and generate revenue from client personnel responsible for securing our suite of services, specifically outside our core contacts - leveling upwards and outwards
• Prepare quotes and complete RFI’s and RFP’s for existing clients
• Represent the company at business functions and participate in industry-related organizations
• Prepare for and conduct quarterly and annual reviews with assigned clients
• Conduct ongoing business analysis, stay up-to-date on the latest trends
• Prepare estimates and complete monthly billing as appropriate for each client

Qualifications Include:

• Negotiation and persuasion skills while being diplomatic and tactful
• An understanding of the packaging artwork industry
• Exceptional communication and interpersonal skills
• Ability to build and maintain productive relationships across the organization
• Strategic thinkers use a consultative/relationship-building sales approach
• Strong knowledge of consumer products packaging, creative design, production artwork, and print services helpful
• Possesses a client service mindset: passionate about servicing the client, the team, and other OBF employees
• Refer to the company website for our services you should have knowledge

Why Choose Olberding Brand Family?

When you join Olberding Brand Family, you’re not just taking a job; you’re becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise in pre-media will be highly valued. We believe in supporting our employees\' well-being and offer a competitive benefits package that includes:

• Comprehensive health, dental, and vision insurance to keep you and your family healthy
• A 401k retirement plan with company contributions to help you plan for your future
• Flexible/hybrid work schedules that promote work-life balance
• Generous paid time off (PTO), personal time, and volunteer time off, in addition to 8 observed holidays
• Parental leave to support growing families

We are an equal opportunity employer and welcome individuals of diverse talents and backgrounds.

Ready to make your mark in the world of premedia excellence? For the fastest consideration, please apply online to the Careers section of our website at www.olberdingbrands.com. Only applications received through this process will be considered. No phone calls, please.