Senior Claims Adjuster - US Property

HFG; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent insurance firm in the City of London is seeking an experienced professional to manage North American Property claims. The role involves assessing complex claims, applying policy coverage, and addressing customer complaints. Candidates should have experience in handling US Property Claims and knowledge of property claims management. This position emphasizes technical expertise and effective communication with various stakeholders.

Qualifications

• Experience handling US Property Claims.
• In-depth knowledge of property claims management.

Responsibilities

• Conduct thorough assessments of complex North American Property claims.
• Manage a high caseload of claims, investigating and applying policy coverage.
• Recognise and address customer complaints or dissatisfaction.
• Oversee and coordinate external service providers for quality and cost.
• Stay current with company policies and regulatory requirements.
• Build and maintain technical expertise through development activities.
• Foster communication with internal and external stakeholders.
• Contribute to team development through peer reviews and audits.

Job description

Responsibilities

• Conduct thorough assessments of complex North American Property claims across Open Market and Binding Authority business.


• Manage a high caseload of claims, investigating and analysing details to correctly apply policy coverage. Accurately reserve claims in line with company standards, proactively negotiate and settle cases, and consistently uphold Lloyd's/company service expectations.


• Recognise and address customer complaints or expressions of dissatisfaction, ensuring issues are resolved or escalated promptly and in compliance with the company's Complaints Policy and Procedures.


• Oversee and coordinate external service providers, monitoring both quality and costs to ensure technical accuracy and adherence to required service levels.


• Stay current with company policies, procedures, and regulatory requirements, taking responsibility for compliance and maintaining strong awareness of control measures.


• Continuously build and maintain technical expertise and behavioural competencies through personal development activities.


• Foster effective communication and collaboration with internal and external stakeholders—including Underwriting, Actuarial, Brokers, and Key Accounts—on matters such as claim notifications, progress updates, and insured requirements within agreed SLAs.


• Contribute to team development by conducting regular peer reviews and audits.

Experience

• Experience handling US Property Claims


• In-depth knowledge of property claims management