Senior Claims Adjuster - PI, FI and D&O

HFG; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance firm is seeking an experienced Senior Financial Lines Claims professional based in London. The ideal candidate will possess over 7 years of expertise handling a variety of claims, including Professional Indemnity and Cyber claims, particularly within a Lloyd's Syndicate or Law Firm environment. Key responsibilities include managing claims in accordance with company policies, ensuring client communication, and collaborating with various internal teams. This role promises a dynamic work environment and opportunities for professional development.

Qualifications

• 7+ years of experience handling claims, particularly in Financial Lines.
• Experience within a Lloyd's Syndicate or Law Firm environment.

Responsibilities

• Adjust, manage, and settle claims according to company policies.
• Safeguard financial interests by validating claims payments.
• Communicate significant claims developments to stakeholders.
• Ensure compliance with company's claims philosophy.
• Collaborate with internal teams like Underwriting and Actuarial.

Skills

US claims experience

Strong ECF2 knowledge

Claims management

Professional Indemnity knowledge

Financial Institutions expertise

Directors & Officers expertise

Cyber claims handling

Communication skills

Job description

My client is looking for an experienced Senior Financial Lines Claims professional with 7+ years' experience, handling a broad range of claims including (but not limited to) Professional Indemnity (PI), Financial Institutions (FI), Directors & Officers (D&O), and Cyber. US claims experience and strong ECF2 knowledge are essential, and the ideal candidate will have gained their experience within a Lloyd's Syndicate or Law Firm environment.

Key Responsibilities

• Adjust, manage, and settle claims in line with delegated authority levels and in accordance with the Company's Claims Management Policies, Procedures, Claims Philosophy, and Reserving Protocol.

• Proactively manage the Company's claims exposure, ensuring alignment with the prevailing legal and regulatory framework.

• Safeguard the Company's financial interests by validating claims payments and maintaining appropriate and accurate reserving levels.

• Deliver a prompt, efficient, and professional service to customers, ensuring adherence to Treating Customers Fairly principles.

• Communicate material losses, emerging trends, and significant claims developments to relevant internal and external stakeholders.

• Ensure effective collaboration between Claims and all relevant internal departments.

• Maintain compliance with the Company's claims philosophy, minimum standards, and individual authority limits.

• Manage claims efficiently from notification to conclusion, ensuring service level agreements are consistently met across paper and electronic submissions.

• Appoint, instruct, and oversee external service providers, developing and implementing appropriate claims resolution strategies.

• Liaise effectively with brokers, co-insurers, reinsurers, and insureds on all claims-related matters.

• Ensure claims records are accurate, complete, and up to date on internal systems, including the effective management of workflows across electronic claims platforms.

• Work closely with Senior Management and Underwriting teams to support the smooth and effective operation of the business.

• Support broader claims management activities, including open claims reviews, reserving and reinsurance analysis, reinsurer engagement, and ad hoc projects as required.

• Participate in ongoing professional, technical, and career development training, both internally and externally.

• Collaborate with internal functions such as Underwriting, Actuarial, Risk, Finance, and Compliance to support effective claims management.

• Attend internal meetings and committees as required.

• Undertake any other reasonable duties consistent with the skills, experience, and seniority of the role.