Senior Casework Manager

University of Oxford; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious UK university seeks a Senior Casework Manager to lead a team managing investigations of non-academic misconduct. This role demands expert investigative skills and will oversee complex student cases, providing critical advice on University procedures within a supportive and well-respected environment. The university is committed to employee well-being, offering extensive benefits like a generous pension scheme, ample annual leave, childcare services, and various travel discounts.

Benefits

Excellent contributory pension scheme

38 days annual leave

Comprehensive childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel

Membership to social and sports clubs

Qualifications

• Specialist knowledge in investigation is essential.
• Proven experience managing sensitive cases.
• Strong understanding of educational policy frameworks.

Responsibilities

• Oversee the student misconduct team.
• Manage investigations into complex cases of non-academic misconduct.
• Provide advice on University procedures and risk assessment.

Skills

investigation skills

organizational skills

analytical skills

communication skills

knowledge of University regulations

Job description

Job Description

This role works within the Proctors' Office as part of the student misconduct team. We are a friendly and supportive team which works on a wide variety of cases. We are looking for an experienced manager to oversee a team of investigators. The remit of the team is non-academic misconduct which includes harassment and sexual misconduct. The Senior Casework Manager will manage a team of Specialist Investigators who conduct investigations into student misconduct, including serious sexual misconduct, and other complex complaints about non-academic misconduct. They will oversee the entire caseload, be responsible for investigating the most complex cases and advising staff, and will ensure individual student cases are managed in a professional and proportionate manner, in accordance with the relevant University regulations, policies and codes of practice, and consistent with the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA).

The successful candidate will have specialist knowledge and skills in investigation, excellent organizational, analytical and communication skills, and will be able to develop an in‑depth knowledge and understanding of the relevant rules and regulations as well as the University’s education policy framework and governance structure. They will be expected to make well‑informed, timely and defensible recommendations on student cases and to work closely with senior decision‑makers as well as students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk assessment, demonstrating tact, discretion and judgement in handling often highly sensitive and confidential matters.

Proctors' Office, University Offices, Wellington Square, Oxford OX1 2JD (min 3 days per week in the office). The Proctors' Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one‑year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world‑class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

What we offer as an employer: we genuinely care about our employees’ well‑being, and this is reflected in the range of benefits that we offer, including:

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs