Senior Business Manager

Biffa Waste Services; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading waste management company is looking for a Senior Business Manager to oversee municipal contracts in Manchester. The role requires strategic leadership to ensure compliance with performance and operational objectives while enhancing service delivery and client relationships. Candidates should have proven management experience, financial acumen, and health & safety knowledge, with preferred qualifications including CPC and COTC. Join a company committed to improving waste management and driving continuous improvement.

Qualifications

• Proven experience in general and operational management with a strong track record.
• Expertise in profit & loss management and contract mobilisation.
• Strong background in overseeing health & safety compliance in the waste industry.

Responsibilities

• Achieve financial targets and weekly KPIs, addressing variances.
• Uphold company policies, legal requirements, and health & safety standards.
• Manage staff effectively, reducing turnover and training employees.
• Monitor performance standards to meet client expectations.
• Oversee workshop functions for maximum vehicle uptime.
• Maintain strong partnerships with clients during service changes.
• Lead contract enhancements and drive continuous improvement.
• Ensure financial accuracy with invoicing and reporting.

Skills

Management & Operational Experience

Financial & Commercial Acumen

Health & Safety Leadership

Change & Performance Management

Education

CPC and COTC

NVQ Level 4+ in Business Management

IOSH

WAMITAB Level 4

Job description

A quick look at the role

We are seeking an experienced Manager to oversee and ensure the efficient operation of staff and resources within our municipal contract in Manchester

This role requires a strategic leader who can maintain service quality, meet financial targets, and uphold company policies and legal obligations, all while managing strong client relationships.

As Senior Business Manager, you will be responsible for the overall safe, effective, and efficient contract delivery, ensuring compliance with performance, financial, and operational objectives. You will also lead change programs, develop new revenue opportunities, and drive continuous improvement.

Your core responsibilities

• Deliver Financial and Performance Targets – Achieve budget goals and weekly KPIs, addressing variances with corrective actions.
• Ensure Compliance and Safety – Uphold company policies, legal requirements, and health & safety standards for employees and site visitors.
• Lead and Develop Staff – Manage contract staff effectively, reducing turnover, minimising absences, and recruiting and training employees.
• Enhance Service Delivery – Monitor and improve performance standards to consistently meet client expectations.
• Optimise Operations – Oversee workshop functions, ensuring maximum vehicle uptime and efficient resource utilisation.
• Strengthen Client Relationships – Maintain strong partnerships with clients while managing service changes smoothly.
• Drive Continuous Improvement – Lead contract enhancements, including route optimisation and workforce structuring.
• Ensure Financial Accuracy – Oversee invoicing, payments, and reporting to ensure contract compliance and financial accountability.

Our essential requirements

• Management & Operational Experience – Proven experience in general and operational management, with a strong track record in multi-skilled and unionised workforce leadership.
• Financial & Commercial Acumen – Expertise in profit & loss management, tendering support, and contract mobilisation.
• Health & Safety Leadership – Strong background in overseeing health & safety compliance, preferably in the waste industry.
• Change & Performance Management – Demonstrated ability to lead organisational change, optimise operations, and improve workforce performance.
• Qualifications required – CPC and COTC
• Desirable qualifications include NVQ Level 4+ in Business Management, IOSH, WAMITAB Level 4, and experience in municipal waste operations.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.