Senior Business Control Manager

Virgin Money; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Newcastle upon Tyne is seeking a Senior Business Control Manager to enhance risk management practices. You will work with Customer Operations, manage a team, and significantly impact customer experiences. The ideal candidate has a strong background in financial services, knowledge of Risk & Control frameworks, and excellent stakeholder relationship skills. Benefits include a competitive pension, private medical insurance, and opportunities for professional development.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Annual performance-related bonus

Training and development opportunities

Qualifications

• Experience in a related role at a similar level.
• Expert knowledge of Risk & Control Frameworks and Reporting.
• Ability to lead and build strong team relationships.

Responsibilities

• Collaborate with Customer Ops teams to develop risk procedures.
• Drive improvement in control effectiveness.
• Design and conduct thematic assurance activities.

Skills

Financial Services risk professional

Business acumen

Strong knowledge of regulatory environment

Effective facilitation skills

Education

Risk or audit qualification(s)

Job description

Role Overview

The Risk & Control Team within Customer Operations are the driving force behind risk management and control excellence within Customer Operations, ensuring risk management activities are aligned to the Bank's overall strategy, with appropriate governance in place to maintain risk policies, procedures and controls and ensuring good outcomes for customers. The Senior Business Control Manager is responsible for driving the delivery of excellent customer experiences by leading on the design, development and implementation of best practice risk and control management across Customer Operations with a specific focus on Risk Reporting & Insight. The successful candidate will join an exciting, motivated, and high performing team who really make a difference to Making our Customers Happier about Money.

Key Responsibilities

• Work collaboratively with the Customer Ops teams, supporting the proactive development and implementation of risk procedures and routines to ensure that operational control weaknesses inherent in existing processes are identified, evaluated, and managed in all areas of operations.
• Drive improvement in control effectiveness and application through engagement with Customer Ops Risk SME to ensure control activity reflects the risk profile of the business area and is targeted appropriately and evolving alongside business changes.
• Design and complete thematic assurance activity to provide an independent risk view on BAU activities such as action pre closure, post implementation or emerging themes.
• Line Management of a team of 2 Risk Specialists.
• Lead and/or contribute to initiatives, projects or working groups to improve the management of risks in Customer Operations as required, At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

Diversity & Inclusion

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail].

Transfers & Regulations

We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Qualifications

• Financial Services risk professional with previous experience in a related role at similar level.
• Proven business acumen with expert knowledge of Risk & Control Frameworks and Reporting.
• Strong knowledge of the regulatory environment facing the Financial Services sector, Virgin Money UK and COO.
• Ability to lead with purpose, build strong team relationships and develop an empowered team.
• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level.
• Effective facilitation and influencing skills.
• Recognised risk or audit qualification(s) (preferred, e.g., Institute of Risk Management).

Benefits

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Up to 2 days of paid volunteering a year.

Application

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.