Senior Business Analyst – Trading Platform & UI Transformation - VP

11037 Citibank, N.A. United Kingdom; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services company in Greater London seeks a Senior Business Analyst for their CTO organization, focused on enhancing the front-office UI Experience. The successful candidate will liaise between business stakeholders and tech teams to streamline workflows and drive the delivery of innovative solutions, including AI integration. Candidates should have a strong background in business analysis within financial services, with excellence in stakeholder management and data analysis. A hybrid working model is offered, along with competitive benefits.

Benefits

27 days annual leave plus bank holidays

Discretionary annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Programme

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Qualifications

• A strong track record as a Business Analyst or Project Manager in a financial services environment.
• Experience working directly with stakeholders such as Traders and Sales professionals.
• Proficiency in data analysis and interpreting complex datasets.

Responsibilities

• Act as the primary liaison between business users and technologists.
• Translate business needs into clear and actionable requirements.
• Gather and analyse operational data from stakeholders.
• Create project plans, define scope, and manage risks.
• Lead the vision of AI to automate user workflows.

Skills

Business Analysis Acumen

Data & Analytical Skills

Stakeholder Management

Problem-Solving

Exceptional Communication

Job description

The CTO organization is building the future of the front‑office UI Experience at Citi. We are seeking a Senior Business Analyst with a strong project management mindset to be a pivotal figure in the success of our next‑generation UI platform, the Citi Desktop.

The aim of the Citi Desktop is to support the Bank’s UI (User Interface) modernisation strategy and provide Markets, Services, Business and Wealth divisions with a modern, scalable, secure UI platform for Business and Technology alike. Our vision is to streamline complex workflows and create a seamless, unified user experience for our front‑office teams.

Your mission will be to act as the critical bridge between business stakeholders (Traders, Sales, Operations) and Technology teams across all asset classes in order to :

Streamline Workflows : Drive best‑in‑class UI interoperability using modern tech and open standards, like FDC3, to simplify complex front‑office processes.

Own End‑to‑End Delivery : Drive the full lifecycle of initiatives, from initial discovery and analysis through to final delivery and user adoption.

Innovate with AI : Pioneer the integration of AI to create intelligent, automated, and predictive workflows.

Key Responsibilities

• Stakeholder Engagement & Analysis : Act as the primary liaison between business users and technologists. Lead discovery workshops, conduct detailed process mapping, and perform gap analysis to understand workflows, pain points, and opportunities for workflow optimisation.
• Requirements Definition & Documentation : Translate business needs into clear, concise, and actionable requirements. Develop and own key project artefacts, including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user stories.
• Data‑Driven Insights : Gather and analyse operational data from cross‑functional stakeholders. Identify data patterns and trends to provide insights that enhance business decision‑making, process improvement, and solution assessment.
• Project & Delivery Management : Creating project plans, defining scope and objectives, identifying dependencies, managing risks and issues, and ensuring timely delivery against milestones.
• AI‑Driven Interoperability : Lead the vision of AI to enhance how our users interact with UI Applications. Drive discovery on innovative ways to automate and improve user workflows through intelligent systems.
• Risk Management : Proactively identify and communicate risks and their potential impacts. Propose effective mitigation strategies, considering the business implications of technology application and ensuring compliance with firm policies.
• Vendor Collaboration : Liaise with third‑party vendors like to understand their capabilities and ensure their solutions are effectively integrated to meet our business objectives.

Skill & Qualifications

• Proven Experience : A strong track record as a Business Analyst or Project Manager within a complex financial services environment, preferably in Markets or a related front‑office area.
• Stakeholder Management : First‑hand experience working directly with demanding stakeholders such as Traders, Sales professionals, and senior technology leaders.
• Business Analysis Acumen : Comprehensive knowledge of business analysis principles. Expertise in gathering and documenting requirements (BRDs, FRDs) and defining system scope for complex, high‑impact projects.
• Data & Analytical Skills : Strong proficiency in data analysis. The ability to interpret complex datasets, identify trends, and make data‑driven recommendations.
• Problem‑Solving : A proactive and analytical approach to problem‑solving, with a talent for identifying needs, navigating ambiguity, and influencing strategic decisions to deliver concrete outcomes.
• Exceptional Communication : The ability to guide, influence, and articulate complex ideas clearly to both technical and non‑technical audiences.

What Will Make You Stand Out

• Interoperability Experience : Knowledge of desktop interoperability concepts (FDC3, MCP) or platforms like , Openfin.
• AI / ML Exposure : An interest in how AI can be applied to improve user workflows.
• Technical Acumen : A good understanding of modern UI application architecture (microservices, APIs, Cloud).

What we’ll provide you

This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as :

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Programme
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Job Family Group : Technology

Job Family : Digital Software Engineering

Time Type : Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and / or contact the recruiter.