Senior Business Analyst Service Now 18 Month FTC

Clifford Chance; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading international law firm is seeking a full-time professional with expertise in ESM and digital transformation. The ideal candidate will have strong knowledge of the ServiceNow platform, excellent cross-functional collaboration skills, and a service excellence mindset. The role involves supporting senior directors, managing stakeholder relationships, and providing training for ESM principles. This position requires a proactive approach to service delivery without remote working options available.

Skills

ESM & Digital Transformation Experience

ServiceNow Platform Knowledge

Cross-Functional Collaboration

Change Management & Process Digitalisation

Technical Competence

Service Excellence Mindset

Organisational & Project Management

Stakeholder Management

Collaborative Leadership

Commercial Acumen

Training & Knowledge Transfer

Tools

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

JD Edwards

SDLC

Systems Analysis

Data Analysis Skills

Job description

Job Description

Qualifications : Your experience

• ESM & Digital Transformation Experience : Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives ideally in a partnership environment supporting senior directors across multiple business functions.
• ServiceNow Platform Knowledge : Experience with ServiceNow products & scoped apps. Including understanding of service catalogues workflow automation and cross-functional service delivery.
• Cross-Functional Collaboration : Proven experience working with or managing relationships across global teams and diverse business functions (HR Finance Legal Facilities) including familiarity with cultural and time-zone considerations in service delivery.
• Change Management & Process Digitalisation : Demonstrated ability to help teams transition from manual processes to digital service platforms with intellectual curiosity and willingness to learn emerging ESM technologies.
• Technical Competence : High level of technical competence on Microsoft Office suite and ServiceNow platform with willingness to learn other ESM tools and technologies.
• Service Excellence Mindset : Professionalism and flexibility to take on added responsibilities when required with focus on service-centric delivery and continuous improvement.
• Organisational & Project Management : Excellent organisational skills and ability to prioritise work across multiple business functions to meet service delivery deadlines.
• Stakeholder Management : Strong communication skills and expertise in dealing with people across different business functions facilitating ESM adoption and ServiceNow onboarding.
• Collaborative Leadership : Proven team player with ability to work on own initiative whilst supporting enterprise-wide service transformation.
• Commercial Acumen : Exercise judgement over investments with a focus on return on investment and how we can realise the efficiencies from the changes weve made.
• Training & Knowledge Transfer : Provide ESM training and knowledge transfer to teams across business functions ensuring ServiceNow processes and ESM principles are adhered to effectively.

Additional Information

Remote Work

No

Employment Type

Full-time

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills

Experience

years

Vacancy

1