Senior Business Analyst

DWP Digital; Manchester; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A UK government department is seeking a Senior Business Analyst to lead business analysis on large, complex digital projects. You'll engage with stakeholders and foster collaboration to improve services for millions. This role offers a salary of £57,946 to £68,205, a generous pension, and a broad benefits package including flexible working and professional development. You'll work in a hybrid model, splitting your time between home and one of our digital hubs in the UK.

Benefits

Flexible working hours

Generous holiday package

Civil service pension

Professional development opportunities

Interest-free loans for travel

Qualifications

• Proven experience as a Senior Business Analyst in complex projects.
• Expert in stakeholder engagement and leading alignment across teams.
• Skilled in mentoring other BAs and sharing best practices.

Responsibilities

• Lead business analysis activities on large digital programmes.
• Collaborate with stakeholders to understand business problems.
• Conduct workshops, interviews, and focus groups to gather requirements.

Skills

Stakeholder engagement

Mentoring and supporting BAs

Complex project management

Continuous learning and development

Job description

Senior Business Analyst

Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

We are looking for a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes.

We have vacancies in a number of areas including:

Health & Disability - Access to Work

We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.

Tech Services - Digital Workspaces

We provide the core technology that powers the Department's Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.

Digital, Modernisation & Efficiency - Common Capabilities

We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

Travel to other digital hubs required regularly

What skills, knowledge and experience will you need?

• Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
• Expert in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
• Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
• Committed to continuous learning and development, actively building and enhancing your BA toolkit.

You and your role

As a Senior Business Analyst you will work on large, complex and cross-cutting products or services, sometimes across multiple projects simultaneously. Your role is key to enabling the delivery of digital solutions that achieve strategic business outcomes and improve experiences for millions of users.

You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you'll ensure requirements and acceptance criteria align with our established digital roadmaps.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: Pay for this role is from £57,946 to £68,205

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £19,758 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your applications