Senior Business Analyst

UCL Eastman Dental Institute; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious higher education institution is seeking a Senior Business Analyst to lead a team in analyzing and defining business priorities. You will manage business architecture, support project delivery, and foster strong relationships with stakeholders. The role emphasizes leadership, analytical skills, and the ability to balance multiple project demands. This position offers a comprehensive benefits package, including substantial annual leave and a pension scheme.

Benefits

41 Days holiday (27 days annual leave 8 bank holidays and 6 closure days)

Cycles to work scheme

Enhanced maternity, paternity and adoption pay

On-site gym

Employee assistance programme

Qualifications

• Experienced Senior Business Analyst with a background in delivering IT-enabled and non-technical changes.
• Strong leadership skills with the ability to manage multiple projects simultaneously.
• Proven capability in shaping and delivering analysis for large, complex work packages.

Responsibilities

• Lead a team of Business Analysts to align analysis activities with strategic goals.
• Conduct analysis and recommend options with associated costs and benefits.
• Elicit, document, and manage business requirements effectively.

Skills

Leadership

Analytical skills

Interpersonal skills

Stakeholder management

Agile methodologies

Visualisation

Job description

About the role

As a Senior Business Analyst, you will lead a team of Business Analysts and oversee analysis activities on our Services Simplification programme. You’ll work closely with senior stakeholders to define business priorities, ensuring alignment with UCL’s strategic objectives and long-term vision.

You will build and maintain strong relationships with users and service owners, representing their needs and challenges while balancing the priorities of the wider university community. Your work will support delivery within the constraints of UCL’s strategic and architectural frameworks.

You will take ownership of the business architecture for your portfolio, exploring and analysing business services and processes to shape epics and work packages into actionable deliverables. Working alongside portfolio and programme delivery teams, you will help design effective solutions and future service models. You’ll also contribute to the development of business cases, project scopes, delivery roadmaps, and support the full project lifecycle through to benefits realisation.

Key Responsibilities

• Business Architecture : Develop and maintain a clear understanding of the business architecture for your area, ensuring all analysis aligns with strategic goals.
• Shaping Analysis : Define the scope and approach for analysis activities, tailored to each project and contributing to UCL’s strategic direction.
• Discovery : Investigate current services and processes, considering strategic aims, performance, operational design, organisational structure, and technology use.
• Business Cases : Recommend options with associated costs and clearly defined benefits.
• Requirements Management : Elicit, document, and manage business requirements at an appropriate level of detail.
• Visualisation : Create visual representations of current and future operating models, process flows, and scenarios (user stories, use cases), tailored to the intended audience.
• Best Practice : Contribute to the development and promotion of business analysis best practices across the university.
• Line Management : Lead, mentor, and manage a team of Business Analysts, fostering a collaborative and high-performing environment.
• Resource Management : Coordinate the activities of your team across multiple projects, ensuring consistent quality and alignment with strategic objectives.

About you

As an experienced Senior Business Analyst, you have played a leading role in delivering both IT-enabled and non-technical change across a diverse range of projects. You are confident working within both agile and traditional programme environments and bring a proven ability to shape and deliver analysis for large, complex, and high-profile work packages —ensuring outcomes are met and benefits are realised.

You consistently demonstrate strong leadership skills, effectively balancing multiple concurrent projects while managing your team and stakeholder expectations. Your excellent interpersonal and collaboration skills have enabled you to build trusted relationships with senior stakeholders, understanding and representing their needs while confidently challenging assumptions and negotiating compromises where necessary.

You are adept at articulating business cases, business architecture, and operating model concepts to a wide range of audiences, supported by strong presentation skills. As a confident and supportive leader, you have line‑managed BusinessAnalysts, helping them reach their full potential and effectively prioritising resources across your portfolio of work.

Working as part of a collaborative leadership team, you contribute evidence‑based insights and experience to support decision‑making. Your commitment to continuous improvement drives you to actively seek opportunities to enhance the business analysis service and promote best practice across the organisation.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On‑Site nursery
• On‑site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme : Staff Support Service
• Discounted medical insurance

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