Senior Business Analyst

M&G; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Greater London is seeking a Senior Business Analyst to drive key strategic objectives. In this role, you will lead project analysis, guide Business Analysts, and engage with stakeholders to ensure effective solutions. Ideal candidates will have experience managing deliverables and a solid background in Financial Services. The position offers flexible working arrangements and a comprehensive benefits package.

Benefits

Pension scheme of 18%

38 days annual leave

Private Healthcare

Paid parental leave

Qualifications

• Experience in leading Business Analysts and managing deliverables.
• Ability to navigate fast-paced environments using various methodologies.
• Familiarity with Financial Services products.

Responsibilities

• Lead viability analysis for projects and guide Business Analysts.
• Evaluate current processes and provide optimization recommendations.
• Facilitate workshops to gather requirements and meet user needs.

Skills

Collaboration

Data interpretation

User flows creation

Problem-solving

Expectation management

Stakeholder management

Agile methodology

Waterfall methodology

Education

Relevant professional qualifications

Job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Senior Business Analyst - Permanent

We are looking for an experienced Senior Business Analyst to take a role in M&G Life to help us achieve some of our key strategic objectives.

• You will lead the viability analysis for small, medium and large sized projects. You will support larger and more complex projects delivered by our strategic partners. You may be accountable for the analysis deliverables across a portfolio of projects.

• You will lead other Business Analysts by example, defining and directing the overall approach for your team of Analysts. You will set their priorities, guide and coach them, set standards and provide assurance over analysis deliverables.

• You will work with the business and our strategic partners to analyse and understand business problems and opportunities based on an understanding of the desired business outcomes and strategic drivers.

• You will lead the definition and agreement of solution design for projects, and ensure that a robust design governance framework is followed.

• You will provide oversight and assurance of analysis and solution design activity delivered by our strategic partners.

Key responsibilities for this role:

• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Help the team to decide the best approach.
• Analyse current product/services and processes, and identify and implement opportunities to optimise these. Help to evaluate and establish requirements using relevant techniques such as gap analysis.
• Use quantitative and qualitative data to define outcomes and solutions.
• Investigate problems and analyse options for new and existing products and services.
• Provide options and recommend solutions; work with stakeholders to identify objectives, opportunities and potential benefits.

Key Skills, Competencies & Experience

Skills and Competencies

• Collaborate and communicate with sponsors and stakeholders across all levels of the organisation. Comfortable using a broad range of tools and approaches to elicit the best outcomes and level of engagement.
• Can interrogate and interpret data from a range of sources, for example user research and process performance metrics, and consequently help the team to make data driven decisions.
• Can create user flows, wireframes and map business processes which represent the current structure and future design of a product or service.
• Applies an innovative mindset to problem solving. Thinks creatively and can identify opportunities and generate ideas for the continuous improvement of the delivery model.
• Helps the team set and manage expectations; recognises the importance of managing upwards.
• Identify key stakeholders; manages their needs in harmony with user needs, uses evidence to justify their decisions. Should understand how to handle opposing views, and combine them to reach consensus.
• Comfortable working in Agile, Waterfall and hybrid projects, and understands the advantages and disadvantages of the different methodologies.
• Understands the importance of adhering to Change Governance standards.

Experience

• Leading other Business Analysts and managing multiple deliverables across a portfolio of activity

• Working in fast paced and challenging environments using different methodologies
• Significant experience of successful delivery throughout the full project life-cycle, and across a broad spectrum of project types and environments.
• Comfortable with resolving ambiguity where stakeholders and their priorities and needs are often unclear or in conflict.
• Contributing to, and achieving, good customer outcomes
• Confident in setting up and facilitating workshops to understand business needs, gather requirements and ensure the business and user needs continue to be met by the proposed solution
• Experience and knowledge of Financial Services products and practices
• Experience of working with and providing oversight of 3rd party partners and providers

Professional qualifications

• Relevant professional qualifications

Closing Date: 11 January 2026

Job Level: Manager/Expert

Location: Flexible in UK

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Disability Confident Leader

We are also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail]