Senior Business Analyst

Quickline Communications; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A telecommunications provider in the United Kingdom is seeking a Senior Business Analyst to lead transformation projects. This role involves collaborating with stakeholders, defining business processes, and implementing a Salesforce platform. Ideal candidates will have proven experience in IT-focused teams and deep knowledge of Salesforce. This position offers a comprehensive benefits package including a pension scheme and health coverage.

Benefits

Pension 5% employer / 5% employee contribution

Health Scheme covering prescription and therapy costs

25 days annual leave plus bank holidays

High Street Shopping Discount Scheme

Free Parking on site

Qualifications

• Proven experience as a Senior Business Analyst, particularly within IT focused teams.
• Strong knowledge of the Salesforce ecosystem with hands-on project experience.
• Confident producing and executing system and user test plans.

Responsibilities

• Collaborate with stakeholders across departments to understand business objectives.
• Act as the lead Senior Business Analyst on major projects and digital initiatives.
• Play a key role in end-to-end implementation of a Salesforce platform.

Skills

Salesforce Ecosystem Knowledge

Stakeholder Management

Process Mapping

Agile Methodologies

Leadership Experience

Job description

Overview

Senior Business Analyst

We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to drive transformation across the business.

Could that be you? If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you.

Responsibilities

• Collaborate with stakeholders across departments to understand business objectives and translate them into clear, actionable plans.
• Define and document business processes, ensuring they are robust, efficient, and aligned with strategic goals.
• Act as the lead Senior Business Analyst representing the IT function on major projects and digital initiatives.
• Play a key role in our transformation journey, particularly in the end-to-end implementation of a Salesforce platform.
• Analyse KPIs and data insights to identify areas for continuous improvement.
• Support project delivery by gathering requirements and creating high quality documentation including user stories, functional specs, and acceptance criteria.
• Bridge the gap between technical teams and business users translating the nontechnical into technical, and vice versa.

Qualifications

• Proven experience as a Senior Business Analyst, particularly within IT focused teams.
• Strong knowledge of the Salesforce ecosystem with hands on project experience.
• Confident producing and executing system and user test plans.
• Demonstrated leadership experience or managing small teams.
• Skilled in process mapping and documentation.
• Familiarity with AGILE methodologies and working in agile delivery environments.

The benefits

• Pension 5% employer / 5% employee contribution.
• WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy up to 3 additional days annual leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular Lunch & Learns and company wide Elevenses meets to discuss company direction.
• Social Events Summer and End of Year parties etc.
• Thank Q Awards Monthly £50 winner, yearly £500 winner.
• and more.

Note to agencies

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role