Senior B2B Account Services Specialist

ON RUNNING; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading sports company in London is seeking a Senior Specialist for their Key Account Services Team. This role involves overseeing partnerships with global retailers, managing complex logistics, and driving process improvements. The ideal candidate has over 4 years in a relevant operational or sales support role, strong project management skills, and proficiency in data analysis. Join a dynamic team focused on enhancing efficiency and effectiveness in service delivery.

Qualifications

• 4+ years of experience in a customer-facing, operational, or sales support role in the Sports or Retail industry.
• Expertise in project management and managing complex workflows.
• Ability to manage large data sets and create decision-making tools in Excel.

Responsibilities

• Oversee and develop partnerships with key accounts.
• Manage logistics and supply chain processes.
• Identify service gaps and implement process changes.

Skills

Complex logistics management

Project management

Cross-functional communication

Data analysis using Excel

Problem-solving

Job description

In short

Our Account Services team is rapidly expanding, bringing exciting opportunities to join us in London! We are seeking a highly experienced, strategic, and adaptable Senior Specialist to join our Key Account Services Team. You will be the operational lead in overseeing and significantly developing our unique partnership with our Key Accounts, leading global omnichannel retailers of Sports Fashion and Outdoor brands. This elevated role demands advanced analytical capabilities, complex logistics management, adaptability and a focus on driving deep-level process improvements that will be critical to the sustained success and profitability of these Key Accounts. Your role will leverage the latest technology to transform relevant customer and product data into proactive, strategic business actions.

Your story

• Experience: You bring 4+ years of dedicated experience from a similar customer-facing, operational, or sales support role, preferably within the wholesale or B2B sector of the Sports or Retail industry.
• Execution: You have demonstrated expertise in project management and the ability to effectively structure and manage complex workflows and operational projects from inception to completion. Use order-book data, delivery KPIs, and partner feedback to identify root causes of service gaps, implement process changes, and report measurable improvements in delivery accuracy and speed.
• Influence: Effectively communicates cross-functionally and problem-solves with internal teams (e.g., Demand Planning, Warehouse) and external partners (e.g., 3PL) with comprehensive knowledge of global logistics and supply chain processes. Skilled in navigating and aligning cross-functional priorities across logistics, finance, and supply chain to resolve issues.
• Technical Skill: Proven ability to manage and transform large data sets using Excel/Sheets, creating insightful tools that directly inform clear decision-making.
• Mindset: You are a highly self-driven professional with impeccable attention to detail, consistently prioritizing tasks for critical business impact using data and evidence. Your solution-oriented mindset focuses on optimizing operational efficiency and enhancing processes for long-term benefit, with all learnings codified as best practice and dispersed across the wider team to ensure collective growth and optimal delivery for key accounts.
• Innovation: Curious and creative thinker who introduces new ideas that make processes simpler and smarter, leading by example and influencing others.
• Collaboration: Strong interpersonal skills and a natural team player who builds lasting partnerships.